SR FRAUD INVESTIGATOR

Fraud Investigator, Sr. Professional - Grade 9

Role Responsibilities
Under moderate supervision by the Fraud Manager, utilize a common approach to solving business process problems related to fraud prevention and investigation. Identify, track, and report, any fraud cases that occur as a result of the movement of money.

• Responsible for investigating suspicious activity alerts generated by the FraudNet detection system.
• Investigate reported fraud activity that was identified outside of the fraud model. Provide clear explanation of fraud strategy and recommend improvements to proactively identify similar fraud in the future.
• Identify and share unusual transaction behavior patterns with leadership and the broader fraud team
• Document investigative actions.
• Provide accurate and timely information within the established corporate and department performance metrics.

• Manage escalated issues as needed.
• Complete needed maintenance and updates to the Fiserv fraud model files.
• Comfortable with having substantial latitude for un-reviewed action or decision.

Requirements

• 4 year college degree or 6 years of experience of relevant experience or, advanced degree in applicable field
• Candidate must possess excellent time management and multi-tasking skills
• Experience with fraud industry tools and technologies.
• Minimum of 4 years of experience in fraud prevention and investigation or equivalent specialty.
• Experience with ACH Operations and/or electronic payment processing preferred.
• Financial Crime Investigator certification or equivalent.
• Experience with industry payment systems: including but not limited to Automated Clearing House (ACH), Card Networks, Fed Wire (Domestic Wire Transfers).
• Strong analytical skills are necessary to help quickly identify suspicious behavior and track subscriber patterns.
• Possess the initiative and drive to be able to work independently.
• Excellent written and verbal communication.