Overview
Skills
Job Details
Must have: Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements, strong experience with FSM, hands-on experience with CSM/TSM, Agile environment and must have CSM or FSM certification
Required Skills and Responsibilities:
- 10+ years experience on the ServiceNow Platform
- 5+ years hands-on experience with CSM/TSM, FSM, and/or TSOM
- Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements
- Track record of analyzing existing processes, identifying bottlenecks, and implementing improvements using ServiceNow capabilities to streamline service delivery and issue resolution
- Strong understanding of integrating ServiceNow with other systems and tools
- Intimate familiarity with ServiceNow best practices and development standards
- Leadership or mentorship experience in guiding and advising junior engineers and fostering professional growth and development.
- A solid grasp of development, automation, and monitoring tools and practices.
- Thorough understanding of Software Development Life Cycle (SDLC) best practices.
- Comfort and experience working in an Agile environment
Required: Bachelor's degree in Computer Science or a related field
This role is open to W2 or those seeking Corp-Corp employment. The salary range for this role is 123k-141k. For corp-Corp rates please contact the recruiter. In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans.