Overview
On Site
Full Time
Skills
Technical Support
Computer Hardware
Operating Systems
Microsoft Windows
OS X
Mobile Devices
Application Support
Industry-specific
Network
Virtual Private Network
Wireless Communication
Hardware Troubleshooting
Repair
Remote Support
ITIL
Problem Management
ServiceNow
JIRA
Service Management
Active Listening
HIPAA
Workflow
Healthcare Information Technology
Health Care
Conflict Resolution
Problem Solving
Management
Organizational Skills
Pricing
Communication
Issue Resolution
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2084493
Job Description:
Technical Skills:
Familiarity with remote support tools and techniques. Understanding of ITIL best practices, particularly incident and problem management. Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).
Customer Service & Communication Skills:
Healthcare Specific Requirements (Highly Desirable):
Professional Attributes:
Vendor Expectations:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Technical Skills:
- Proven experience in providing Level 1 and Level 2 technical support for a wide range of hardware, software, and operating systems (e.g., Windows, macOS, mobile devices).
- Strong troubleshooting skills in areas such as:
- Password resets and account unlocks.
- Application support (standard office suites, industry-specific healthcare applications).
- Network connectivity issues (VPN, wired/wireless).
- Hardware diagnostics and basic repair knowledge.
- Printer and peripheral support.
Customer Service & Communication Skills:
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Demonstrated ability to maintain a professional and empathetic demeanor, even in challenging situations.
- Strong active listening skills to accurately understand user issues.
- Ability to follow established communication protocols and escalation procedures.
- Commitment to providing a positive and helpful support experience.
Healthcare Specific Requirements (Highly Desirable):
- Understanding of the sensitive nature of healthcare data and adherence to HIPAA regulations.
- Experience supporting clinical applications and workflows.
- Familiarity with healthcare IT infrastructure and common technologies used in the industry.
- Awareness of the criticality of system uptime in a healthcare environment.
Professional Attributes:
- Ability to quickly learn and adapt to new technologies and processes.
- Strong problem-solving skills and the ability to work independently and as part of a team.
- Excellent time management and organizational skills.
- Reliability and punctuality.
- Professional appearance and conduct.
Vendor Expectations:
- Clear and efficient candidate vetting process to ensure candidates meet our requirements.
- Ability to provide candidates with relevant experience and verifiable references.
- Flexible contract terms and the ability to scale resources as needed.
- Competitive pricing structure.
- Dedicated point of contact for communication and issue resolution.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.