ServiceNow Business Process Consultant

ServiceNow Business Process Consultant

BCforward is currently seeking a highly motivated Business Process Consultant for an opportunity- 100% Remote

Position Title: Business Process Consultant

Location: 100% Remote

Anticipated Start Date: 05/19/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 months contract with strong possibility of extension

Job Type: [FULL TIME (>=40 HRS WEEKLY) [CONTRACT], [REMOTE]

Pay Range: $60/hr. - $70/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Functional and process expert in the ServiceNow Expert Services Team on customer engagement teams consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow products - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the process expert in how to support IT departments by using ServiceNow's products using ServiceNow standard practices focused on configuration vs. customization


• Driving specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders


• Lead customers in their efforts to take advantage of ServiceNow Solution's standard capabilities in their efforts to improve their processes


• Lead customer design workshops focused on ServiceNow Platform and Solution functionality


• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral


• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution


• Drafting personal based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.


• Guides and advocates for the customer's needs throughout the engagement


• Support internal unit testing of developed solutions during the development stage of the engagement, in partnership with Technical Resources


• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement


• Being a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes


• Prepare all customer-facing deliverables focused on process


• Juggle multiple and complex projects/initiatives


• Promoting continuous improvement practices for delivery/engagement materials


• Supporting specific sales activities when required


• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

In order to be successful in this role, we need someone who has:

• At least 8+ years of consulting experience for complex, global organizations


• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) - in relevant competency. Prefer Professional Suite Certifications and relevant micro certifications


• ITIL Foundations certification


• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in relevant Delivery organization, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems


• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technological perspective with a focused prowess on implementation of technology


• Strong understanding of relevant technology ecosystem (for example with ITSM: major incident communication tools such as Twilio; event monitoring tools such as Splunk, Dynatrace, etc.)


• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development


• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)


• Experience in providing Knowledge-Centered Service / Support using technologies


• Experience in analyzing and recommending ITSM strategies based on business priorities


• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

ServiceNow, ITSM

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238784 when responding to this ad.