Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 1 Year(s)
No Travel Required
Unable to Provide Sponsorship
Skills
Agile
Analytics
AngularJS
Asset Management
Automated Testing
Cascading Style Sheets
Configuration Management Database
Customization
Data Modeling
Database
Documentation
Dynatrace
Ethernet
Event Management
Firewall
GC
HTML5
FTP
IT Operations
IT Service Management
ITIL
JIRA
JavaScript
Management
Mapping
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
NoSQL
Orchestration
Project Portfolio Management
RDBMS
SQL
Secure Shell
ServiceNow
Shell Scripting
Software Development Methodology
SolarWinds
Specification Gathering
T1
TCP/IP
Waterfall
Web Portals
Web Services
Windows PowerShell
Job Details
Job Description
Required Qualifications
- 5+ years of experience working in a waterfall and agile development.
- 5+ years of experience with ServiceNow ITSM, ITOM, ITBM, PPM, Service Portal, and Employee Portal modules.
- Ability to work individually or with a team.
- CSA, CAD, CIS ITSM, CIS ITOM, or CTA preferred certifications.
- Experience supporting the customization, administration, and configuration of the ServiceNow tool.
- Experience with documentation software (e.g., Microsoft Word, Excel, Project, Jira, PowerPoint, Visio).
- Experience with HTML5, CSS, AngularJS, JavaScript, Web Services, PowerShell, Shell Script, Jelly, and Glide APIs.
- Configuration/customization experience on various ITSM, ITOM, ITBM, and Core ServiceNow platform capabilities.
- Experience with Automated testing Framework and Guided Tour Designer.
- Protocol: TCP/IP, Ethernet, FTP, SSH, T1, Firewalls.
- Experienced with databases from SQL to NoSQL databases tools.
- Experience with Vancouver release.
- Experience with BACCM.
- Hands on experience building and using APIs in the ServiceNow platform.
- Experience with RDBMS tools, data modeling, and CSDM.
- Experience with CMDB, Discovery, Orchestration, Service Mapping tools in ServiceNow platform.
- Experience with Asset Management, Event Management, Scoped Applications, Performance Analytics.
- Prior experience with integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
- Ability to plan resource requirements from high level specifications and the ability to convert them to technical specifications.
- Work with external non-full-time staff and manage their time accordingly and maintain good working relationship.
- Strong communications skills and the ability to explain complex concepts in plain language.
- Experience working in a large government agency
- Working knowledge of Discovery and Application Dependency mapping with tools such as Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42
- Working knowledge of ITIL Foundations concepts
- ITIL v3 Foundation Certification
- Understanding of SDLC and Agile development
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.