Overview
On Site
$30 - $35 hourly
Contract - W2
Contract - Temp
Skills
Laptop
Mobile Devices
Multi-factor Authentication
Incident Management
Problem Solving
LAN
Wireless Communication
Backup
IT Infrastructure
Leadership
Collaboration
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows 7
Microsoft Office
Computer Hardware
Computer Networking
VLAN
Cisco
Switches
Active Directory
Disk Imaging
Remote Support
Communication
Customer Service
Manufacturing
Research and Development
BMC
Desktop Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a long-standing manufacturing client in Calvert City, KY, that is seeking a Senior Desktop Support Engineer to be the go-to -IT person- onsite. This role supports a mix of office and plant environments, troubleshooting end-user issues, maintaining local infrastructure, and ensuring smooth day-to-day operations.
Duties Include:
* Provide Level 2 & 3 support for desktops, laptops, mobile devices, and peripherals
* Troubleshoot Windows, O365, networking, and wireless connectivity issues, including MFA lockouts
* Act as the local point of contact for incident analysis, request fulfillment, and problem resolution (~400-900 incidents annually)
* Support and maintain IT infrastructure across 4-6 facilities, including LAN, wireless, and plant floor systems
* Travel (10-20%) to backup sites to provide coverage and assist with IT infrastructure needs
* Participate in and support global/local IT projects (3-5 annually), such as hardware/software rollouts or system upgrades
* Work closely with plant leadership and global IT teams to plan activities during site shutdowns, ensuring IT systems remain operational
Why This Role:
This is a hands-on position where your technical expertise and personality make the biggest impact. You will support ~200-300 users across multiple sites, collaborate with global IT teams, and help drive critical infrastructure projects-all while being the trusted IT partner for the local office.
REQUIREMENTS:
* Bachelor's degree in IT/Computer Science (preferred) or equivalent experience
* 3-5+ years of experience supporting networked PCs in a Windows environment
* Strong troubleshooting background with Windows 7/10, Office 365, and desktop hardware
* Working knowledge of networking concepts (VLANs, Cisco switches preferred)
* Familiarity with Active Directory, PC imaging, and remote support tools
* Excellent communication skills and a personable, customer-service mindset - you'll be the face of IT at the site
* Ability to work in both office and industrial settings and safely handle IT equipment
* Ability to work onsite 5X days per week (Monday - Friday)
Nice to Have:
* Experience with manufacturing or R&D environments
* Exposure to project methodologies and working on global IT initiatives
* Knowledge of BMC Desktop Management or similar enterprise support tools
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a long-standing manufacturing client in Calvert City, KY, that is seeking a Senior Desktop Support Engineer to be the go-to -IT person- onsite. This role supports a mix of office and plant environments, troubleshooting end-user issues, maintaining local infrastructure, and ensuring smooth day-to-day operations.
Duties Include:
* Provide Level 2 & 3 support for desktops, laptops, mobile devices, and peripherals
* Troubleshoot Windows, O365, networking, and wireless connectivity issues, including MFA lockouts
* Act as the local point of contact for incident analysis, request fulfillment, and problem resolution (~400-900 incidents annually)
* Support and maintain IT infrastructure across 4-6 facilities, including LAN, wireless, and plant floor systems
* Travel (10-20%) to backup sites to provide coverage and assist with IT infrastructure needs
* Participate in and support global/local IT projects (3-5 annually), such as hardware/software rollouts or system upgrades
* Work closely with plant leadership and global IT teams to plan activities during site shutdowns, ensuring IT systems remain operational
Why This Role:
This is a hands-on position where your technical expertise and personality make the biggest impact. You will support ~200-300 users across multiple sites, collaborate with global IT teams, and help drive critical infrastructure projects-all while being the trusted IT partner for the local office.
REQUIREMENTS:
* Bachelor's degree in IT/Computer Science (preferred) or equivalent experience
* 3-5+ years of experience supporting networked PCs in a Windows environment
* Strong troubleshooting background with Windows 7/10, Office 365, and desktop hardware
* Working knowledge of networking concepts (VLANs, Cisco switches preferred)
* Familiarity with Active Directory, PC imaging, and remote support tools
* Excellent communication skills and a personable, customer-service mindset - you'll be the face of IT at the site
* Ability to work in both office and industrial settings and safely handle IT equipment
* Ability to work onsite 5X days per week (Monday - Friday)
Nice to Have:
* Experience with manufacturing or R&D environments
* Exposure to project methodologies and working on global IT initiatives
* Knowledge of BMC Desktop Management or similar enterprise support tools
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.