Help Desk Analyst-NO C2C

Johnson Service Group, has an immediate opportunity for a Help Desk Analyst for a medical device client in El Segundo, CA. NO C2C

Onsite

Summary:

• The Support Analyst will act as the first point of contact for handling business partners technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
• The focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service. The Support Analyst will create solution documentation both for internal Service Desk use as well as business partner use. The Support Analyst will participate on project and change work.

Responsibilities and Duties

• Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately.
• Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virspyware.
• Solid knowledge of desktop, laptop and thin client hardware.
• Working experience with peripherals such as printers and desk phones.
• Demonstrated strong verbal, written, organization and interpersonal skills.
• Demonstrated flexible approach to an ever-changing environment.
• Professional and courteous approach.

Requirements and Qualifications

• Two to four years of IT work experience
• One to two years Call Center experience
• One to two years Desktop Support experience
• Familiar with ITIL processes and framework. ITIL v3 or 2011 certification a plus.
• Help Desk and/or Desktop Support technical certification a plus.
• High School Diploma or equivalent

• JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.