Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 11 day((s))
Skills
Business Analyst
IVR
pEGA ARCHITECT
Job Details
Job Title: Healthcare Pega Lead Business Architect (LBA)
Work Location: Atlanta, GA
Duration: Long Term
Job Description
- Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain, driving end-to-end business solutions.
- Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities.
- Work closely with cross-functional teams, including business stakeholders, developers, QA, and UX teams, to define and deliver scalable and effective business processes.
- Collaborate with C-level executives (CPO, COO, CIO) to align business goals with technical solutions and ensure stakeholder buy-in.
- Develop and maintain process maps, customer journey maps, and documentation for all workflows and user stories.
- Provide SME-level guidance on customer service and contact center solutions, including IVR, case management, and service request workflows.
- Participate in Pega application design sessions, ensuring best practices and Pega Guardrails are followed.
- Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows.
- Conduct gap analysis, identify areas for improvement, and drive continuous process optimization.
- Mentor and guide junior BAs and team members; foster a collaborative, solution-oriented environment.
- Serve as a liaison between the business and technical teams, ensuring the final product meets both functional and strategic objectives.
- Manage scope changes, prioritize requirements, and negotiate trade-offs with business partners.
- Ensure delivery quality through involvement in reviews, walkthroughs, and validation of final solutions.
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Must-Have Skills:
- 15 19 years of total experience with strong hands-on Pega BA experience
- Proven track record in healthcare domain projects (MANDATORY)
- Strong knowledge of contact center operations, IVR flows, and customer experience
- Expertise in business process modeling, journey mapping, and requirement elicitation
- Experience reporting to or working closely with CPO, COO, CIO
- Strong communication, leadership, and stakeholder management skills
- Pega certification (e.g., CLSA, CSA, or CBBA) is a plus
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