Cloud Engineer/SRE - General 2

Overview

Hybrid
$40 - $50
Contract - Independent
Contract - W2

Skills

cloud

Job Details

- 3-5 years of customer-facing technical support experience

- 2-3 years' experience with Microsoft Azure services including PaaS (Azure App Services) and Azure DevOps

- 2 years' experience with AWS services such as EC2, S3, Lambda, RDS, IAM, and CloudWatch

- Experience with monitoring tools such as CloudWatch, App Insights, Grafana, and Kibana

- Experience with ITSM / customer ticketing systems such as ServiceNow and Salesforce

- Experience with at least one technology stack designing, coding, testing, and delivering software

- Working knowledge of infrastructure components such as routers, switches, firewalls, load balancers, and DNS

- Working knowledge of databases including structures, relational concepts, and queries

- Expertise with implementing best security models and practices

- Top candidates will also have experience with JSON, Java, PowerShell, and Python

Soft Skills

- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

- Engage with the development team throughout the product lifecycle to help develop software for reliability and scale, ensuring minimal refactoring or changes

- Identify application patterns and analytics in support of better service level objectives

- Ability to communicate technical matters in a clear and concise manner in both written and verbal form, making sure to modify appropriately based on both audience and urgency

- Build strong relationships with operations and support team members within US, Europe, and India

- Maintain a flexible work schedule to maximize overlap with international colleagues for engagement and execution

- Train and coach less experienced team members

- Possess a relentless desire to help our customers by providing thorough solutions to their technical challenges

Disqualifiers/Red Flags:

  • Chicago, Dallas or Peoria office); would need to be hybrid but also, this role could eventually be a full 5 days in office as well, so candidates need to be aware that can change at any point. If the candidate cannot do this, do not submit them.

Position's Contributions to Work Group:

  • Support and monitor cloud infrastructure and services
  • Determines operational priorities on work backlog
  • Participating in root cause corrective action projects and drives continuous improvement
  • Has strong ownership over incident and problem management, and is willing to make sure that issues get closed
  • Stays on top of new feature release to production to ensure knowledge transition takes place prior to feature release
  • Strives to make troubleshooting and issue resolution a priority to hit defined OLAs (Operational Level Agreements)
  • Builds strong relationships with operations and support team members within US and India
  • Is willing to work with flexible work schedule to maximize overlap with India hours for engagement and execution
  • Relentless desire to help our customers
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Value Connect Corp