UCCE Engineer

Overview

Hybrid
$0 - $0
Contract - W2

Skills

Cisco UCCE
ICM scripting
CUCM
Finesse
SIP
CCAE
IP
DHCP
Routing
Switching
QoS

Job Details

Sentinel is seeking an experienced UCCE Engineer to assist with a current project for one of our clients. This person will utilize their knowledge of Contact Center systems to design, install, and improve internal and external collaboration services. The ideal candidate will be responsible for designing, developing, and troubleshooting ICM scripts, working closely with stakeholders to improve contact center functionality, and ensuring a seamless customer experience. This is a 6-month contract position with the flexibility to work remotely, requiring occasional onsite visits to the Tempe office, Arizona.

Qualifications

  • 7+ years of hands-on experience with Cisco UCCE design, implementation, and support
  • Must have experience with ICM scripting
  • Experience with Cisco Unified Communications Manager (CUCM), Finesse, and SIP-based call flows
  • CCAE certification is preferred
  • Understanding of network technologies, IP, DHCP, Routing, Switching, QoS
  • Understanding of Cisco UCS and Server infrastructure technologies
  • Ability to work independently and collaboratively in a fast-paced environment
  • Excellent communication with all levels within the organization
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.