EMEA Commodities Support Engineer

Balyasny Asset Management (BAM) is a global, multi-strategy investment Firm with over $22 billion in assets under management. We are a diversified business, with global breadth and depth. Our Firm has a clear mission: To consistently deliver uncorrelated returns in all market environments. BAM employs more than 1,900 professionals across more than 20 offices in the Americas, Europe, the Middle East, and Asia. We are active across five investing strategies: Equities Long/Short, Fixed Income & Macro, Commodities, Multi-Asset Arbitrage, Systematic. We also have two standalone equities units, Corbets and Longeava.

Our vision across the technology organization is to deliver an industry-leading platform that drives scale, competitive advantage, innovation, and generation of consistent risk-adjusted returns for our investors. This exciting position within our Global Support group will provide you with the opportunity to support our Commodities front office applications, data, and their integration with middle and back-office systems. The role will have a high level of interaction and partnership with investment staff, including Portfolio Managers and Analysts, as well as Traders, Technology, Operations and Treasury teams, to proactively discover and understand issues and provide potential workflow/system improvements. The candidate must have excellent leadership and communication skills, a broad knowledge of financial markets and trade lifecycles.

At BAM, you will have the chance to work with some of the smartest and most driven individuals in the industry.

Responsibilities:

As an EMEA Commodities Application Support Engineer, you will:
Enhance, support and maintain the firm's Commodities front, middle and back-office systems
Work as a part of the global Application Support team based in Chicago, New York, London, Houston, San Francisco, Hong Kong and Singapore
Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
Document common support issues, trade flows and procedures
Roll out, setup, and educate end-users on new product implementations
Support other geographic locations e.g., monitor jobs running overnight in Asia, EU and US
Work with external vendor technical support teams to resolve issues and deliver strategic enhancements
Provide escalation support for other regions, including evenings and weekends, on a rotational basis

Cultural requirements:
2 to 5 years of experience
Strong communicator and collaborator
Promote a knowledge-sharing culture within the team
Able to multitask and thrive in a fast-paced trading environment
Maintain calm and logical thinking in high-pressure situations
Possess excellent written and verbal communication skills
Operate with a high degree of accuracy with close attention to detail
Possess a strong growth mindset, consistently seeking opportunities for learning, embracing challenges with resilience, and effectively adapting to change

Technical requirements:
Experience in Application Support at a global Hedge Fund, Bank, or financial technology vendor
Thorough understanding of Commodities products including energy, agricultural, metals
Experience supporting commodities trading platforms e.g. TT, Trayport Joule, WebICE, EEX
Strong understanding and experience in FIX Protocol
Familiarity with ETRM/CTRM platforms e.g. Openlink Endur
Strong troubleshooting and problem-solving skills gained in supporting vendor and internally developed systems
Experience supporting production environments within an ITIL framework and development environments with agile methodologies
Strong understanding database systems e.g. MS SQL, MongoDB, Snowflake, Clickhouse
Experience of various programming languages e.g. C#, Java, Bash
Proficiency in supporting applications on Windows and Linux platforms
Strong Windows and Linux knowledge including scripting in PowerShell, Bash, Python
Strong knowledge in computer networking and security concepts and troubleshooting
Experience with Cloud technologies e.g. AWS, Kubernetes, Lambda, RDS, DynamoDB
Experience with messaging technologies e.g. Kafka, Solace, MQ
Experience leveraging AI to increase efficiency and troubleshoot issues
Familiarity with enterprise scheduling platforms e.g. ActiveBatch, Autosys, Control-M
Experience using/building monitoring on platforms e.g. ITRS Geneos, Zabbix, LogicMonitor, Splunk

If you do not have all the skills listed above? Have extra skills you think are important that we have not thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you are qualified!