Overview
On Site
Full Time
Skills
Customer Support
Attention To Detail
Peer Feedback
SOP
Knowledge Base
User Guides
Brand
Accessibility
Management
Reporting
Continuous Improvement
Writing
Editing
English
Communication
Stakeholder Engagement
Critical Thinking
Problem Solving
Conflict Resolution
Content Management Systems
Documentation
Microsoft Azure
DevOps
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2076981
Job Description:
**If you are interested, please send your resume to Jordan @ **
Title: Communication Specialist
Location: Remote
Purpose of the Team: This team works as the support team for the Front Line Customer Support Group
Key projects: We are seeking a detail-oriented and proactive Knowledge Base & Communications Specialist to create, manage, and maintain high-quality documentation and user communications. This role is ideal for someone with strong writing skills, a knack for translating complex processes into clear, user-friendly content, and the ability to collaborate with cross-functional teams.
Typical task breakdown and operating rhythm: The role will consist of 60% writing, 40% gathering info for writing projects
Candidate Requirements
Years of Experience Required: 0-2 overall years of experience in the field.
Degrees or certifications required: NO degree is required to be eligible for this role. Experience preferred
Disqualifiers: Candidates with poor writing or grammar will not be eligible for the role.
Best vs. Average: MSFT experience nice to have.
Performance Indicators: Performance will be assessed based on how they meet deadlines and quality of work, team feedback.
Top 3 Hard Skills Required + Years of Experience
1.Minimum 2 years of Experience in writing content
2.Minimum 2 years of experience. Familiarity with SharePoint and Azure DevOps (basic to intermediate level).
3.Minimum 2 years of Experience with content management systems and documentation tools.
**Please submit a writing sample relevant to the posting - article/user guide/SOP/FAQ.**
Job Responsibilities:
-Develop and maintain knowledge base articles, user guides, SOPs, and FAQs.
-Draft clear, concise, and engaging communications to end users regarding product updates, process changes, and service announcements.
-Collaborate with subject matter experts (SMEs), product owners, and stakeholders to gather information and ensure content accuracy.
-Ensure all content adheres to brand tone, style, and accessibility standards.
-Use critical thinking to identify content gaps and propose improvements.
-Manage and update documentation using tools such as SharePoint and Azure DevOps.
-Track and report on content performance and user feedback to drive continuous improvement.
Qualifications:
Excellent grammar, writing, and editing skills (English).
Proven ability to quickly learn new tools, systems, and processes.
Strong interpersonal and communication skills for stakeholder engagement.
Demonstrated critical thinking and problem-solving abilities.
Experience with content management systems and documentation tools.
Familiarity with SharePoint and Azure DevOps (basic to intermediate level).
Hard Skills Assessments
Expected Dates that Hard Skills Assessments will be scheduled: ASAP.
Hard Skills Assessment Process: The assessment process will include HSA With the sponsor.
Required Candidate Preparation: N/A
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
**If you are interested, please send your resume to Jordan @ **
Title: Communication Specialist
Location: Remote
Purpose of the Team: This team works as the support team for the Front Line Customer Support Group
Key projects: We are seeking a detail-oriented and proactive Knowledge Base & Communications Specialist to create, manage, and maintain high-quality documentation and user communications. This role is ideal for someone with strong writing skills, a knack for translating complex processes into clear, user-friendly content, and the ability to collaborate with cross-functional teams.
Typical task breakdown and operating rhythm: The role will consist of 60% writing, 40% gathering info for writing projects
Candidate Requirements
Years of Experience Required: 0-2 overall years of experience in the field.
Degrees or certifications required: NO degree is required to be eligible for this role. Experience preferred
Disqualifiers: Candidates with poor writing or grammar will not be eligible for the role.
Best vs. Average: MSFT experience nice to have.
Performance Indicators: Performance will be assessed based on how they meet deadlines and quality of work, team feedback.
Top 3 Hard Skills Required + Years of Experience
1.Minimum 2 years of Experience in writing content
2.Minimum 2 years of experience. Familiarity with SharePoint and Azure DevOps (basic to intermediate level).
3.Minimum 2 years of Experience with content management systems and documentation tools.
**Please submit a writing sample relevant to the posting - article/user guide/SOP/FAQ.**
Job Responsibilities:
-Develop and maintain knowledge base articles, user guides, SOPs, and FAQs.
-Draft clear, concise, and engaging communications to end users regarding product updates, process changes, and service announcements.
-Collaborate with subject matter experts (SMEs), product owners, and stakeholders to gather information and ensure content accuracy.
-Ensure all content adheres to brand tone, style, and accessibility standards.
-Use critical thinking to identify content gaps and propose improvements.
-Manage and update documentation using tools such as SharePoint and Azure DevOps.
-Track and report on content performance and user feedback to drive continuous improvement.
Qualifications:
Excellent grammar, writing, and editing skills (English).
Proven ability to quickly learn new tools, systems, and processes.
Strong interpersonal and communication skills for stakeholder engagement.
Demonstrated critical thinking and problem-solving abilities.
Experience with content management systems and documentation tools.
Familiarity with SharePoint and Azure DevOps (basic to intermediate level).
Hard Skills Assessments
Expected Dates that Hard Skills Assessments will be scheduled: ASAP.
Hard Skills Assessment Process: The assessment process will include HSA With the sponsor.
Required Candidate Preparation: N/A
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.