Overview
On Site
Hybrid
$$22/hr-$25/hr
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)
Skills
Networking
Troubleshooting
ticketing
IT support
Job Details
IT Technical Support Specialist / Technical Support Engineer -65141
We have an immediate long-term opportunity with one of our largest clients for a position of IT Technical Support Specialist / Technical Support Engineer to work in Wichita, KS
Requirements
- Provide Tier 1 to Tier 3 technical support for hardware, software, and network issues
- Utilize ServiceNow ticketing system to respond and resolve service requests efficiently
- Install, configure, and maintain computer systems, mobile devices, and operating systems
- Set up and manage user accounts in Active Directory with strict cybersecurity protocols
- Diagnose and resolve hardware failures in servers, workstations, laptops, and peripherals
- Perform imaging and deployment of new computers and systems to end users
- Monitor LAN/WAN connectivity, resolve performance issues, and configure routers/switches
- Support enterprise tools such as SAP, Exchange, SharePoint, and Catia
- Collaborate across teams to resolve escalated technical issues
- Maintain IT asset inventory and support user onboarding and training
Qualification
- 2+ years of IT support experience, ideally in aerospace or a similar industry
- Hands-on experience with Active Directory, computer imaging, and ticketing systems
- Solid knowledge of networking, security protocols, and hardware diagnostics
- Excellent problem-solving skills and the ability to work both independently and collaboratively
- Strong customer service and communication skills
- Experience supporting mobile devices (Android/iOS) and enterprise applications
- Microsoft Office Specialist Master certification preferred
For more information, please connect with
Suryansh Singh
PRIMUS Global Services
Direct
Desk x 261
Email:
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