Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention for future like issues Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents

Summary: The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back office applications for a large, multi-regional Healthcare System; provides incident and problem management support following the outlined ITIL processes; participates in an on-call rotation to provide 24/7 desktop application support of all back office systems with an advanced understanding of Microsoft Office, collaboration products and other back office applications including functionality and technical architecture; works in a team setting, sharing information and assisting others while providing quality support to both internal and external users with a focus on customer service and timeliness. Position requires a self-starter with the ability to work with minimal oversight.