Overview
On Site
USD 25.00 - 28.00 per hour
Contract - Independent
Contract - W2
Skills
Problem Solving
Conflict Resolution
Printers
Issue Tracking
Backup Administration
Management
Educate
Computer Hardware
Documentation
User Guides
Knowledge Base
Collaboration
Process Improvement
Information Technology
Computer Science
Technical Support
Help Desk
OS X
Operating Systems
Hardware Troubleshooting
Laptop
Network
TCP/IP
Dragon NaturallySpeaking
DNS
Virtual Private Network
Microsoft Office
Business Software
Communication
Organizational Skills
Attention To Detail
CompTIA
Network+
Microsoft
Active Directory
Microsoft Windows
Service Desk
Disk Imaging
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
IT Helpdesk Technician
Position Overview:
We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.
Key Responsibilities:
Provide first-level technical support to end-users via phone, email, and in-person interactions.
Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.
Install, configure, and maintain computer systems, software, printers, and other peripherals.
Assist users with password resets, software navigation, and general technology-related inquiries.
Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.
Perform regular system updates, patches, and backups as directed by the IT team.
Educate end-users on best practices for hardware and software usage to minimize recurring issues.
Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.
Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.
Qualifications:
Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Previous experience in an IT support or helpdesk role preferred.
Strong knowledge of Windows and MacOS operating systems.
Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.
Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.
Proficiency in Microsoft Office 365 and common business software.
Exceptional communication and interpersonal skills with a customer-oriented mindset.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong organizational skills with attention to detail and the ability to prioritize tasks.
Additional Requirements:
Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization's day-to-day operations.
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Computer Imaging
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
IT Helpdesk Technician
Position Overview:
We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.
Key Responsibilities:
Provide first-level technical support to end-users via phone, email, and in-person interactions.
Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.
Install, configure, and maintain computer systems, software, printers, and other peripherals.
Assist users with password resets, software navigation, and general technology-related inquiries.
Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.
Perform regular system updates, patches, and backups as directed by the IT team.
Educate end-users on best practices for hardware and software usage to minimize recurring issues.
Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.
Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.
Qualifications:
Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Previous experience in an IT support or helpdesk role preferred.
Strong knowledge of Windows and MacOS operating systems.
Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.
Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.
Proficiency in Microsoft Office 365 and common business software.
Exceptional communication and interpersonal skills with a customer-oriented mindset.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong organizational skills with attention to detail and the ability to prioritize tasks.
Additional Requirements:
Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization's day-to-day operations.
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Computer Imaging
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.