Support Engineer(Automotive)

Looking for candidates from automotive industry

Job Description:

The Problem & Issue Analyst is responsible for identifying, analyzing, and resolving recurring issues to improve system stability, operational efficiency, and customer satisfaction. The role requires strong analytical skills, collaboration with cross-functional teams, and effective coordination to prevent future incidents.

Key Responsibilities

Problem & Issue Management

• Analyze incidents, defects, and operational issues to identify root causes.
• Conduct root cause analysis (RCA) using methodologies such as 5 Whys, Fishbone Diagram, Pareto Analysis, etc.
• Create and maintain Problem Records and ensure timely resolution.
• Track recurring issues and work proactively to reduce incident frequency.

Coordination & Communication

• Work closely with technical teams, product owners, support teams, and business stakeholders.
• Facilitate problem review meetings and follow up on action items.
• Communicate issue status, RCA findings, and corrective actions to stakeholders.

Monitoring & Reporting

• Prepare dashboards and periodic reports on incidents, trends, and problem status.
• Monitor SLAs, issue closure rate, and compliance with process guidelines.
• Identify high-impact issues and recommend preventive actions.

Process Improvement

• Identify gaps in process, tools, or systems contributing to recurring problems.
• Suggest improvements to enhance system performance and user experience.
• Support implementation of corrective and preventive measures (CAPA).

Documentation

• Document workflows, RCA reports, issue logs, and knowledge-base articles.
• Maintain clear and accurate documentation for future references and audits.