Overview
On Site
$38
Contract - Independent
Contract - W2
Job Details
Job Title: IT Service Desk Analyst
Duration: Contract (6–9 months) with potential to convert to full-time
Location: Los Angeles, CA (West LA) Hybrid - 4x/week
Current Projects & Environment:
Job Description – Summary of Responsibilities:
The Service Desk Analyst will provide Tier 1 and Tier 2 support for technical issues across a mid-sized enterprise environment. The role involves resolving service requests, supporting hardware/software, assisting with collaboration tools, escalating when needed, and maintaining high user satisfaction. Analysts will follow ITSM processes and contribute to documentation and knowledge base growth.
Requirements:
Required Technical Knowledge:
Duration: Contract (6–9 months) with potential to convert to full-time
Location: Los Angeles, CA (West LA) Hybrid - 4x/week
- Windows 11 deployment across the organization
- Ticketing system migration from SCSM to ServiceNow
- Microsoft Teams general support and AV troubleshooting
- SharePoint and OneDrive support
- Basic SCCM operations
- Endpoint security and M365 environment management
The Service Desk Analyst will provide Tier 1 and Tier 2 support for technical issues across a mid-sized enterprise environment. The role involves resolving service requests, supporting hardware/software, assisting with collaboration tools, escalating when needed, and maintaining high user satisfaction. Analysts will follow ITSM processes and contribute to documentation and knowledge base growth.
- 2–4 years of experience in corporate IT support and networking environments
- Experience with ticket lifecycle management and escalation protocols
- Familiarity with cross-functional IT departments and escalation workflows
- Bachelor’s degree in IT, Computer Science, or a related field
- Certifications (preferred): CompTIA A+, Network+, ITIL Foundation
- Must hold a valid CA driver’s license and have access to an insured personal vehicle
- Strong troubleshooting and diagnostic skills across Windows environments
- Support of remote/hybrid users via various communication tools
- M365, VPN, and endpoint protection familiarity
- Experience with SCCM and basic AV troubleshooting
- Excellent customer service mindset and user support experience
- Strong verbal/written communication and technical documentation skills
- Proven ability to work cross-functionally and contribute to strategic outcomes
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