IT Service Desk

Overview

On Site
$38
Contract - W2
Contract - Independent

Job Details

Job Title: IT Service Desk Analyst
Duration: Contract (6–9 months) with potential to convert to full-time
Location: Los Angeles, CA (West LA) Hybrid - 4x/week
Current Projects & Environment:
  • Windows 11 deployment across the organization
  • Ticketing system migration from SCSM to ServiceNow
  • Microsoft Teams general support and AV troubleshooting
  • SharePoint and OneDrive support
  • Basic SCCM operations
  • Endpoint security and M365 environment management
Job Description – Summary of Responsibilities:
The Service Desk Analyst will provide Tier 1 and Tier 2 support for technical issues across a mid-sized enterprise environment. The role involves resolving service requests, supporting hardware/software, assisting with collaboration tools, escalating when needed, and maintaining high user satisfaction. Analysts will follow ITSM processes and contribute to documentation and knowledge base growth.
Requirements:
  • 2–4 years of experience in corporate IT support and networking environments
  • Experience with ticket lifecycle management and escalation protocols
  • Familiarity with cross-functional IT departments and escalation workflows
  • Bachelor’s degree in IT, Computer Science, or a related field
  • Certifications (preferred): CompTIA A+, Network+, ITIL Foundation
  • Must hold a valid CA driver’s license and have access to an insured personal vehicle
Required Technical Knowledge:
  • Strong troubleshooting and diagnostic skills across Windows environments
  • Support of remote/hybrid users via various communication tools
  • M365, VPN, and endpoint protection familiarity
  • Experience with SCCM and basic AV troubleshooting
  • Excellent customer service mindset and user support experience
  • Strong verbal/written communication and technical documentation skills
  • Proven ability to work cross-functionally and contribute to strategic outcomes
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.