ServiceNow ITSM Lead/ Developer

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

SME
ServiceNow
ITSM
GRC
API
UI Script
Rest API

Job Details

Sr ServiceNow - ITSM Dev / Lead

Years of Exp: 9 12 Years Exp

100% Remote roles

Duration:18 months

Responsibilities:
* ServiceNow ITSM Developer will serve as the technical subject-matter-expert and platform architect for ServiceNow platform
* Responsible for the development and sustained support of multiple products
* Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state
* Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
* Lead the requirements and design workshops, and implementation of ITSM
* As a ServiceNow ITSM Developer, you will design, develop, test implement and support ServiceNow ITSM capabilities
* Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
* Engage in day-to-day operational support and continuous capability improvement
* Engage in on call support as needed
* Maintain adequate process, operational documentation and reporting

REQUIREMENTS:
* 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade, and continuous improvement
* Experience with one or more ServiceNow platform implementation
* Strong technical hands-on experience with GRC and IT Operations Management is preferred
* Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
* Experience with managing platform availability, performance and security
* Experience implementing Workspace, Virtual Agent, Service Portal
* Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
* Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell
* Experience implementing REST API integration with third party tools
* Good understanding of ServiceNow CMDB and ITIL
* Understanding of ServiceNow data model, tables, and relationships
* Familiarity with ServiceNow Performance Analytics
* Knowledge of ServiceNow orchestration for automating IT processes
* Strong problem-solving skills, communication, and collaboration skills
* Ability to create custom reports, dashboards, and visualizations
* Experience with backend SQL Server development is preferred

Best Regards,

Austin. F

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