DevOps Engineer (SRE) IVR Team

Overview

On Site
$50 - $55
Full Time
No Travel Required

Skills

GitLab
Kubernetes
Docker
Helm
and automation tools
DevOps/Site Reliability Engineering
IVR

Job Details

Job Title: DevOps Engineer (SRE) IVR Team

Client: Comcast (via Capgemini)
Location: Frisco, TX (Onsite Local candidates or willing to relocate highly preferred)
Work Authorization: Any valid W2 (USC/-EAD/L2-EAD)
Work Hours: Monday Friday, 7 AM PT to 4 PM PT
On-call: Occasional on-call support required
Contract Type: Long-term Contract

Job Summary:

We are hiring a DevOps Engineer (Site Reliability Engineer - SRE) to join the IVR Team. The ideal candidate will be responsible for maintaining operational stability and driving automation across infrastructure and application layers. This role involves supporting critical systems and enhancing deployment pipelines, with a strong focus on observability, containerization, and CI/CD best practices.

Key Responsibilities:

  • Ensure stability, scalability, and high availability (99.99%) of production systems

  • Plan and implement configuration changes, system upgrades, and deployments

  • Perform complex troubleshooting and root cause analysis with cross-functional teams

  • Build and maintain CI/CD pipelines using GitLab

  • Manage containerized microservices and Kubernetes environments

  • Administer Cisco UCCE, Verbio ASR systems, and custom Kubernetes clusters

  • Create dashboards, alerts, and metrics in tools like AppDynamics, Grafana, Prometheus, and Splunk

  • Participate in Agile/DevOps sprints and collaborate with offshore teams

  • Provide production support and contribute to future improvements in cloud and automation

Required Skills & Experience:

  • 8+ years of experience in DevOps/Site Reliability Engineering

  • Strong hands-on with GitLab, Kubernetes, Docker, Helm, and automation tools

  • Proficiency in Java, Spring Boot, Go, or scripting languages (Shell, Perl, Python)

  • Working knowledge of CI/CD, ConfigMaps, Secrets, CPU/memory tuning, GitOps

  • Understanding of proxies, token authentication, load balancing, SLB, LTM

  • Cloud experience with AWS, Azure, or similar

  • Strong monitoring/logging experience using AppDynamics, Splunk, Grafana, etc.

  • Powershell/SQL scripting experience is a plus

  • Experience supporting IVR systems (Cisco or Avaya) is a strong advantage

  • Relevant certifications in Cisco, Avaya, or DevOps tools are preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.