End User Computing Engineer (MDM+VDI)

Overview

Hybrid
$80,000 - $90,000
Full Time
No Travel Required

Skills

Workspace ONE
Mobile Device Management
VDI
VMware
Virtualization
Virtual Desktop
Technical Support
Windows PowerShell
Organizational Skills
Mobile Devices
ITIL
Customer Experience
Documentation

Job Details

VITAS Healthcare is the nation’s leading provider of end-of-life care, bringing comfort, dignity, and compassion to patients and their families for over 40 years. With a strong commitment to clinical excellence and innovative care solutions, VITAS operates across multiple states and employs thousands of dedicated professionals. Our mission-driven culture values teamwork, empathy, and integrity — making VITAS not only a trusted name in healthcare, but also a place where professionals can thrive and make a meaningful impact every day.
 
All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation s policies, procedures, guidelines, contractual commitments, and governmental regulations.
 
Qualifications
  • To maintain highly available, stable, secure and recoverable database systems that meet or exceed established Service Levels.
  • Collaborate with the Senior Manager of End User Computing to develop and implement a framework for regular updates and maintenance of desktop images, mobile devices, VDI infrastructure, and related systems.
  • Implement VMware technology solutions for virtualization, networking, and storage infrastructures, and end user computing.
  • Conduct technical investigations of user-reported issues and perform root cause analysis.
  • Participate in design decisions that impact computing within the company.
  • Hands-on VMware virtualization and/or cloud experience to support and enhance the end user computing environment.
  • Maintain and manage mobile device management (MDM) solutions such as Workspace One UEM (Airwatch).
  • Contribute to product documentation and user manuals.
  • Perform system maintenance as required.
  • Implement IT Change Control processes in coordination with the Client Experience team.
  • Collaborate with cross-functional teams to design and implement technology solutions, emphasizing redundancy, scalability, and security.
  • Assist in maintaining a team dashboard illustrating Key Performance Indicators (KPIs) related to team and environmental performance.
  • Design and develop computing solutions that enhance the end-user experience.
  • Develop and oversee a quality assurance program, including pilot groups, to ensure high-quality system output.
  • Coordinate with IT Support teams to ensure effective knowledge transfer and alignment.
  • Create a consistent user experience across various form factors, including iOS devices, Windows desktops, Macintosh computers, virtual desktops, minimal form-factor desktops, and video conference devices.
  • Identify areas for policy and procedure improvements and provide recommendations.
  • Perform and assume other duties and responsibilities as may be required.
Experience:
  • Minimum 5 years of experience in IT, with a strong focus on Virtual Desktop Infrastructure.
  • Familiarity with ITIL principles, particularly in Incident & Problem Management.
  • Understanding of various IT disciplines and their inter-relationships.
  • Experience in creating technical documentation, including operational procedures and scope policies.
  • Excellent analytical and organizational skills.
  • Ability to work independently and collaboratively in a team environment.
  • Strong interpersonal skills and ability to communicate effectively.
  • Proficiency in PowerShell, Bash, and Python scripting.
  • Expert familiarity with Group Policy Objects in Active Directory as well as Azure AD.
  • Experience with cloud virtualization such as AWS, Azure VD, or Google VD workspaces.
  • Experience with various endpoint management solutions such as Tanium, Intune, PDQ, ManageEngine or Workspace ONE is a plus.
  • Experience with monitoring platforms, such as ControlUp or vRealize (vROps), is a plus.
Education:
Bachelor s degree in computer science or related field from an accredited college or university or the international equivalent required.
 
Certification & Licensure:
Certified in ITIL foundations is desirable. Certificates in related areas such as VMWare Digital Workspace, VMware Desktop Management, Carbon Black, and Microsoft is a plus.
 
 
===

Must Haves:

(In order to be considered a High Value Candidate, you Must meet these Criteria's)

  • Tech Skills:
    • Strong hands-on experience with MDM platforms (e.g., Microsoft Intune, VMware Workspace ONE)
    • Proficiency in VDI technologies such as VMware Horizon, Citrix, or similar virtual desktop solutions
  • Location:
    • Must be local to the Miami – Fort Lauderdale area – ONLY LOCAL CANDIDATES
  • Type:
    • Full-time Permanent Direct Hire (W2)
    • Hybrid (On-Site Mon through Thurs / Remote on Fridays)
  • Sponsorship/Visas:
    • No visa, OPT, Transfers or sponsorships available at this time
  • Salary Range:
    • $80,000 – $90,000 annually (based on experience)

At this time, we are only able to consider candidates who are authorized to work in the United States without current or future sponsorship needs, and candidates MUST be local to the Miramar, FL area (Including Tri-Country Area). Relocation assistance is not available.*

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About VITAS Healthcare Corporation