Hardware Technician (overnight shift)

Job Opportunity: Hardware Technician O Hare International Airport (ORD) Location: Terminal 5, O Hare International Airport
Start Date: ASAP
Shift: 12:00 AM 8:00 AM
Shift Flexibility Required: (24/7 Onsite Support)

We are seeking qualified candidates for a Hardware Technician (Desktop Support Analyst / Help Desk Tier 3 equivalent) to support CUPPS systems at O Hare International Airport. This is a hands-on, onsite role requiring strong technical troubleshooting skills and the ability to work in a fast-paced airport environment.

Key Requirements:

• Must be able to pass a detailed 10-year background check.
• Business casual attire required.
• Parking provided.
• Core desktop support fundamentals:
  • DOS commands
  • Windows Control Panel settings
  • DNS configuration
  • TCP/IP settings

Responsibilities:

• Provide support for:
  • Airline Check-in Reservation LAN Systems
  • Airline Kiosks and Departure Gate Equipment
  • Gate Tower Hardware and Software
• Log, track, and resolve fault calls; escalate as needed.
• Perform daily inspections and preventive maintenance on core equipment.
• Troubleshoot and repair hardware issues (including wireless handhelds and printers).
• Apply software patches and updates.
• Manage warranty repairs, asset tracking, and consumables.
• Maintain and support kiosk operations (e.g., paper jams, connectivity, calibration, peripheral troubleshooting).
• Coordinate with L3/L4 support teams and site administrators.
• Perform daily data backups and periodic maintenance on workstations, printers, and servers.
• Monitor and replenish spare parts inventory.
• Package and ship defective equipment for warranty repair.