Overview
On Site
USD 20.00 - 22.00 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
System Administration
Service Delivery
Active Directory
Microsoft Office
Service Desk
Remote Support
Conflict Resolution
Problem Solving
Communication
Management
Computer Hardware
Software Maintenance
Skype
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Helpdesk Analyst to join our team in San Antonio, Texas. In this role, you will provide hands-on and remote support to end users in a dynamic environment, ensuring seamless hardware, software, and system operations. This is a long-term contract position with opportunities to expand your expertise in IT while delivering high-quality technical solutions.
Responsibilities:
Document and categorize all service requests and incidents in the IT service desk tool, ensuring accurate record-keeping.
Offer remote support to users via IT service desk tools and collaboration platforms such as Skype for Business.
Manage user accounts and permissions using Active Directory and Office 365.
Provide on-site assistance to staff, addressing hardware and software issues promptly.
Utilize internal and external resources, including manuals, knowledge bases, and vendor support, to troubleshoot and resolve technical challenges.
Maintain and update hardware and software systems, ensuring optimal performance.
Collaborate with team members to improve service delivery and user satisfaction.
Assist with setup and configuration of new devices and technologies for staff.
Monitor and prioritize service tickets to meet response time objectives.
Requirements
At least 1-2 years of experience in desktop support or a similar IT role.
Proficiency in Active Directory and Office 365 administration.
Familiarity with IT service desk ticketing systems and remote support tools.
Strong problem-solving skills and ability to troubleshoot technical issues effectively.
Excellent communication skills to interact with end users and team members.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Knowledge of hardware and software maintenance practices.
Experience with Skype for Business or similar collaboration tools is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Helpdesk Analyst to join our team in San Antonio, Texas. In this role, you will provide hands-on and remote support to end users in a dynamic environment, ensuring seamless hardware, software, and system operations. This is a long-term contract position with opportunities to expand your expertise in IT while delivering high-quality technical solutions.
Responsibilities:
Document and categorize all service requests and incidents in the IT service desk tool, ensuring accurate record-keeping.
Offer remote support to users via IT service desk tools and collaboration platforms such as Skype for Business.
Manage user accounts and permissions using Active Directory and Office 365.
Provide on-site assistance to staff, addressing hardware and software issues promptly.
Utilize internal and external resources, including manuals, knowledge bases, and vendor support, to troubleshoot and resolve technical challenges.
Maintain and update hardware and software systems, ensuring optimal performance.
Collaborate with team members to improve service delivery and user satisfaction.
Assist with setup and configuration of new devices and technologies for staff.
Monitor and prioritize service tickets to meet response time objectives.
Requirements
At least 1-2 years of experience in desktop support or a similar IT role.
Proficiency in Active Directory and Office 365 administration.
Familiarity with IT service desk ticketing systems and remote support tools.
Strong problem-solving skills and ability to troubleshoot technical issues effectively.
Excellent communication skills to interact with end users and team members.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Knowledge of hardware and software maintenance practices.
Experience with Skype for Business or similar collaboration tools is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.