Overview
Skills
Job Details
Title/Role: Help Desk 1 (Help Dest Support)
Location: Austin, TX (On-Site)
Start Date: 12/01/2025
End Date: 07/01/2026
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years of Exp. | Required/Preferred | Experience |
3 | Required | Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person). |
2 | Required | Experience working with customers across all levels of technological proficiency. |
2 | Required | Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems |
1 | Required | Experience with Active Directory |
1 | Required | Experience with cloud platforms and technologies like Microsoft Azure |
1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
OTHER SPECIAL REQUIREMENTS:
- CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.