Overview
Remote
On Site
$120,000 - $130,000 annually
Full Time
Skills
Optimization
Pivotal
Operational Efficiency
User Experience
Sales
Dashboard
Routing
Collaboration
Requirements Elicitation
WebEx
Amazon Web Services
Data Integrity
Regulatory Compliance
Mentorship
Management
Data Architecture
Salesforce.com
Cloud Computing
Health Care
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Salesforce Administrator. This role will be remote with occasional travel.
Summary:
We're seeking a highly skilled and experienced Senior Salesforce Administrator to lead the configuration, optimization, and strategic use of our Salesforce Service and Sales Cloud platforms. This role is pivotal in driving operational efficiency, enhancing user experience, and aligning Salesforce capabilities with business goals.
Key Responsibilities:
* Serve as the primary admin for Salesforce Service Cloud and Sales Cloud across multi-site support teams
* Design and manage custom objects, flows, dashboards, and automation tools
* Lead case management and omni-channel routing (voice, chat, SMS, email, social)
* Collaborate with cross-functional teams to gather requirements and deliver scalable solutions
* Guide stakeholders through build-outs and requirement gathering
* Integrate third-party tools (e.g., Service Cloud Voice, Cisco Webex, AWS Connect)
* Maintain data integrity, security, and compliance; Manage imports/exports
* Mentor junior admins and stay current with Salesforce releases and best practices.
Healthcare industry experience is a bonus
REQUIREMENTS:
* 5+ years of Salesforce Service Cloud or similar admin experience in large, multi-group environments
* Expertise in case management, omni-channel setup, and flow automation
* Strong knowledge of Salesforce security, sharing rules, and data architecture
* Salesforce Administrator certification required; Advanced Admin or Platform App Builder preferred
* Experience with AI bots, Experience Cloud, and CTI integrations is a plus
* Healthcare industry experience is a bonus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Senior Salesforce Administrator. This role will be remote with occasional travel.
Summary:
We're seeking a highly skilled and experienced Senior Salesforce Administrator to lead the configuration, optimization, and strategic use of our Salesforce Service and Sales Cloud platforms. This role is pivotal in driving operational efficiency, enhancing user experience, and aligning Salesforce capabilities with business goals.
Key Responsibilities:
* Serve as the primary admin for Salesforce Service Cloud and Sales Cloud across multi-site support teams
* Design and manage custom objects, flows, dashboards, and automation tools
* Lead case management and omni-channel routing (voice, chat, SMS, email, social)
* Collaborate with cross-functional teams to gather requirements and deliver scalable solutions
* Guide stakeholders through build-outs and requirement gathering
* Integrate third-party tools (e.g., Service Cloud Voice, Cisco Webex, AWS Connect)
* Maintain data integrity, security, and compliance; Manage imports/exports
* Mentor junior admins and stay current with Salesforce releases and best practices.
Healthcare industry experience is a bonus
REQUIREMENTS:
* 5+ years of Salesforce Service Cloud or similar admin experience in large, multi-group environments
* Expertise in case management, omni-channel setup, and flow automation
* Strong knowledge of Salesforce security, sharing rules, and data architecture
* Salesforce Administrator certification required; Advanced Admin or Platform App Builder preferred
* Experience with AI bots, Experience Cloud, and CTI integrations is a plus
* Healthcare industry experience is a bonus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.