Overview
Skills
Job Details
Service Desk Specialist
5-8 Years
24/7 Operations- Rotational Shift & week Offs
Candidate must have knowledge on English Language, 5+ Years of experience with good
communication in English Language and technical skills on windows desktop platform.
24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
Responding to client support requests and contacting User to find out the nature of the
problem.
Resolving user issues related to basic desktop issues related to deployed software images,
software packages, delivered patches, security updates and necessary tools for user
desktop/laptops.
Escalating software and other application issues to the subject teams.
Troubleshooting desktop/laptop hardware and software issues, that can be worked upon
remotely.
OS/ Office/ basic system application/Anti-Virus client support.
Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client
system.
Strong experience & Knowledge of ITIL Process.
Strong experience & Knowledge of MIM.
Additional
Installed, modified, and made minor repairs to computer hardware and software systems.
Understood VPN configuration and mobile device security protocols to ensure data protection.
Fielded support calls, chat, email, and other communication from users with inquiries regarding
software programming, connectivity, Password Resets, Outlook issue, printing, and similar
concerns.
Consulted with users to determine steps and procedures taken to identify and resolve the
problem.
Managed user accounts, groups, and permissions within Active Directory to ensure secure
access and efficient operations.
Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling
Applied knowledge of computer software, hardware, and procedures to solve problems.
++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network
Support.
Strong technical Background with Excellent Communication Skills.