Overview
Skills
Job Details
AI Solution Architect
Location : remote or Hartford, CT or Buffalo Grove, IL or Blue Bell, PA
Must be a true Solutions Architect....they will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch
Must have Cloud and AI exp. Must have Google Cloud Platform exp.
Really wants Salesforce exp. Huge plus with AgentForce
2-3 rounds of interviews.
Long term contract - into next year. Approx 12-18 months
New Agile Release Train in Agentic AI through Salesforce platform. Drives through their end-to-end AI Driven Contact Center.
They had been building in their Salesforce Contact Center to build parity, but moving to Train D working on more innovative solutions to optimizing experience in GPS program within client and across different systems they have to provide augmentation to call center reps and agent services to determine course of call.
They have a number of AI capabilities (IRIS - benefits AI), and tying to Salesforce Agent Force 2.0.
Extending and refactoring existing capabilities to make them AI compatible.
Determining, auditing, and exploring how AI Bots respond to users.
The Need:
- 2 AIs
- AI / GenAI
- Cloud Google Cloud Platform
- Must have exp with Integration with Kafka for integration / streaming
- Salesforce would be nice to see, but Agent Force has not been out very long.
- The technology in AI space refreshes itself every 6-9 months, hard to find folks that have long tenure with any given tech.
- MUST HAVE AI Project experience
- They need to have hands-on technical AI space
- Must be good with Cloud (Google Cloud Platform)
- Healthcare preferred or adjacent verticals such as Finance or Insurance.
- Open to 100% Remote (no travel expenses, but if local to a hub it might be helpful)
This role will define the end to end solutions for our AI driven contact center.
Three major programs in scope:
Guided Personal Service (GPS) program A large solution Scaled Agile framework-based (SAFE) program consisting of 3+ agile release trains. Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 of a multi-year journey to expand support for additional lines of business in support of our business team s mission. We are currently focused on integrating Medicaid into GPS.
Member Experience (MX) A single Agile Release Train SAFE program with the goal of increasing the satisfaction and decreasing friction of Aetna s members through timely digital communications, enhanced digital experience and data/analytics.
Your Aetna Virtual Assistant (YAVA) / Live Chat A hybrid/SAFE program with the objective of delivering a world class voice/chat self service capability replacing our heritage IVR s with Conversational AI.
Required Skills:
- Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)
- Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration.
- Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration.
- Experience designing systems that leverage Kafka for messaging/streaming.
- Experience with RDBMS and/or NoSQL databases (i.e. MongoDB). Understands the benefits and trade-offs of both. Familiar with normalization and denormalization, sharding, and other data-centric patterns
- Experience with the design and development of complex systems; employs a disciplined and rigorous approach
- Adept at requirements analysis, estimation, systems and application design, and testing
- Familiarity with popular Design Patterns.
- Excellent collaboration, influencing, and consensus-building skills. Ability to work with persons in all job functions (e.g. product, program, developers, etc).
- Excellent verbal and written communications
- Ability to manage multiple competing priorities with minimal supervision. Self-directed
- A great team player, with demonstrable experience delivering superior software products via Agile methodologies
- Experience on an Agile team
- Experience with modern languages, frameworks, and technologies such as Java, JavaScript, Node.js, messaging queuing infrastructures, as well as cloud and on-premise infrastructure and services
- Experience with distributed computing architectures, including race conditions, parallelism, and concurrency control
- Meeting facilitation with stakeholders, partners and team
Desired Skills
- Knowledge of impending AI agent interoperability standards /approached (i.e. Model Context Protocol, Agent2Agent, etc.)
- Knowledge of Salesforce AgentForce.
- Contact Center technology expertise (Salesforce, Five9, etc.)
- A proven track record working as part of a team on large/complex systems
- Experience with SAFe Software Development Principles
- Experience with distributed caching solutions; understands the factors that enable effective caching
- Exposure to CI/CD and DevOps
Basic Solution Architect responsibilities
Receive epic/feature assignments and general direction from train architect. |
Partner with Product Owner, BA and Development technical leads to refine/understand requirements. |
Partner with Solution Domain Lead architects (if necessary) to seek guidance or vet solutions impacting other domains. |
Collaborate with integration architect to deliver solution artifacts (sketch, ppt, etc.) |
Continuously attain and refine business and systems subject matter expertise. |
Leverage architecture patterns for the solution. Create them if covering new ground. |
Present solution sketches to various stakeholders (SS architect team, Infrastructure SMEs, business, etc.) for review and feedback. |
Primary technologies
API-first centric enterprise moving to an AI-first centric enterprise
Azure cloud (compute), Google Cloud Platform (big data), some AWS (digital experience)
Salesforce Service Cloud for user experience (GPS and some MX)