Network Site Reliability/Infrastructure Engineer-multiple locations!!

Overview

On Site
USD62 - USD65
Contract - W2

Skills

Network
Site
Reliability
Infrastructure
Engineer
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Job Details

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a W2 contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY, NO C2C

Network/Site Reliability & Infrastructure Engineer (NSRE/SRE)

Role Type: W2 only

Duration: 12 months

Locations: Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ
Experience Level: Mid Senior (5 6+ years minimum)

Schedule: Onsite/Hybrid

Position Overview

We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments.

This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.

Required Qualifications: 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, and education.

Key Responsibilities


  • Provide infrastructure and reliability support for Contact Center platforms, including:

    • NICE Nexidia (Call Analytics)
    • WFM (Workforce Management)
    • CDM systems

  • Own system reliability, monitoring, incident response, and problem resolution
  • Participate in on-call rotations, shift-based support, and after-hours initiatives as required
  • Perform root cause analysis and drive preventative solutions
  • Improve operational efficiency through scripting, automation, and process optimization
  • Support multiple applications across a diverse technology stack
  • Work closely with cross-functional teams to support SaaS and cloud-based platforms

Required Skills:



  • 5 6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
  • Strong contact center related experience (required)
  • Hands-on experience with NICE platforms (Nexidia required)
  • Experience supporting public cloud based or SaaS products
  • Solid background in general systems operations, primarily Windows-based environments
  • Experience working in shift-based operational support models and on-call rotations
  • Strong troubleshooting, analytical, and task ownership skills

Preferred / Nice-to-Have Skills



  • Experience with Apache Tomcat and Java-based technologies
  • Scripting experience (PowerShell, Python, Bash, etc.)
  • Strong automation mindset aligned with SRE best practices
  • Familiarity with modern observability and monitoring tools, including:

    • Splunk (centralized logging)
    • AppDynamics
    • ThousandEyes (via AppDynamics)

  • Azure Stack / Azure Monitor / Azure Insights
  • BigPanda for alert consolidation and intelligent insights

Work Expectations



  • Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives
  • Participation in on-call rotation is required
  • Ability to pick up work across shifts and support business-critical systems.


 Beware of scams. S3 never asks for money during its onboarding process.

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