IT Support Specialist

IT Support Specialist needed onsite in New York, NY for a 6+ month contract to hire position!

**** Work Hours: Tues - Saturday 10am – 8pm ****

Position requires executive level support as well as support in a retail environment with POS support experience.

Job Description:
This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively. The ideal candidate will have a strong background in managing application-related tasks and a basic understanding of infrastructure principles to support payment hubs, CRES, and other operational components.

Key Responsibilities:
Application Support:

• Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
• Collaborate closely with internal teams and external partners for training, support, and software releases.
• Monitor and report on order monitoring, sales, and support selling events.
• Act as a champion for Cegid, ensuring effective utilization and support.
• Administer Teams Merchandising application, Waitwhile application, and traffic count.
• Assist in the escalation process for application provisioning and access for new staff.

Infrastructure Support:

• Manage payment hubs, payment devices, iPhones, and their deployment.
• Coordinate with regional IT teams for equipment replacement and new IT deployments.
• Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
• Oversee digital screens, wayfinding, digital artwork

VLM Support:

• Ensure incidents and problems are managed promptly.
• Manage enhancement requests and escalations between store and vendor for VLM.

Other Responsibilities:

• Coordinate additional support during peak periods and events.
• Provide IT support for brand exhibitions and manage related documentation.
• Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.

Qualifications:

• Proven experience in application support and infrastructure management.
• Strong understanding of Cegid and other relevant POS applications.
• Experience troubleshooting Zebra printers.
• Prior experience supporting executives.
• Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams and external partners.
• Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.

Top 3 Skills needed:

• POS - Payment Systems - iOS