Workday Position & Requisition Specialist

Duties:

• Provide operational support for position and requisition creation workflows in Workday and Greenhouse to ensure a seamless experience for end-users, including ongoing monitoring of approvals and addressing any bottlenecks promptly.
• Serve as first point of contact for inquiries regarding requisitions and positions, offering tier one support and guidance on process-related queries.
• Monitor service level agreements (SLAs) for requisition and position requests in Workday, ensuring compliance with established timelines and identifying and resolving bottlenecks.
• Regularly share and report on Position and Requisition Management findings, documenting changes to the system, and conducting frequent check-ins with users to gather feedback on tool usage.
• Edit and maintain knowledge articles and documentation in ServiceNow and Confluence to ensure accuracy and relevance.
• Edit and maintain knowledge articles and documentation in ServiceNow and Confluence to ensure accuracy and relevance, supporting change management efforts and training initiatives for process adoption.
• Gather feedback from managers and end users to understand pain points, collect suggestions for improvement, and drive continuous enhancements to the process, acting as the voice of the customer.
• Provide system support via email, Slack, and Zoom to ensure timely issue resolution and ongoing communication with stakeholders.
• Serve as a liaison between cross-functional teams (People, FP&A, ITS, Business Stakeholders, and hiring managers) to build strong relationships and become a trusted partner and subject matter expert in operational support.

Skills:

• Previous work experience providing operational support for Workday position management, demonstrating proficiency in handling various aspects of the position and requisition workflows.
• Knowledge of business processes in Workday position management, including creating, editing, and closing positions and requisitions.
• Experience with Greenhouse and HRIS link, demonstrating familiarity with related systems and integration processes, is strongly preferred.
• Proficiency in using ServiceNow or similar knowledge management platforms to effectively manage tickets and documentation.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels to gather feedback and address inquiries or issues.
• Experience in change management and training facilitation preferred.
• Ability to work independently, multitask, and problem-solve effectively.
• Proficient in using Excel to identify trends, interpret data, and make data-driven recommendations for process improvements.
• Detail-oriented with excellent problem-solving skills.

Education:

• BA/BS degree in related field or equivalent practical experience.
• Relevant certifications in Workday or Greenhouse administration would be advantageous.