Unibasic/Unidata Support Lead

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Long Term

Skills

UniData
Unibasic

Job Details

Job Title: Unibasic/Unidata Support Lead

Locations: Atlanta, GA

Duration: 6+ Months Contract

We are looking for an experienced Unibasic/Unidata Support Lead to oversee the maintenance, troubleshooting, and support of applications built on Unibasic and Unidata (Rocket U2). The ideal candidate will lead a support team, ensure system stability, and work closely with development teams and business stakeholders to resolve issues efficiently. This role requires strong problem-solving skills, leadership capabilities, and deep technical expertise in Unidata and Multi Value database environments.

Key Responsibilities:

  • Lead and manage the Unibasic/Unidata application support team, ensuring timely resolution of issues.
  • Provide Level 2 and Level 3 support for Unidata-based applications, troubleshooting performance and system issues.
  • Monitor system health, identify recurring issues, and implement proactive solutions to enhance stability.
  • Work closely with developers, business analysts, and end-users to analyze and resolve technical problems.
  • Oversee incident management, root cause analysis, and preventive maintenance for Unibasic/Unidata applications.
  • Develop and maintain support documentation, knowledge base articles, and technical guides.
  • Lead system upgrades, patches, and enhancements to improve application performance and security.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Train and mentor junior support team members to enhance their technical skills and troubleshooting capabilities.
  • Collaborate with vendors and third-party service providers for application support and issue resolution.

Required Skills & Experience:

  • Strong expertise in Unibasic programming and Unidata (Rocket U2) MultiValue databases.
  • Experience with Pick MultiValue environments, including file structures, subroutines, and dictionaries.
  • Proven ability to lead a technical support team and manage support escalations.
  • Strong troubleshooting and debugging skills, with experience in performance tuning and system monitoring.
  • Knowledge of Unix
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