Sr. Genesys Developer

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Genesys logs
Pulse
ICON
historical data for root cause analysis
System health monitoring
and performance tuning
integrating Oracle databases with Genesys reporting and routing workflows
complex SQL queries for reporting
data extraction
troubleshooting
Oracle DB Tables and schema design
Data analysis for performance
SLA adherence
capacity planning
analysis using SAP BO
Design of historical reports using Genesys InfoMart data structures
Stat Server configuration and tuning for real-time performance
Monitoring queue
agent
and system-level metrics
customization of Pulse dashboards and real-time KPIs
OAuth2 authentication
email parsing
conversion to work items
Integration of mailboxes via Microsoft Graph API for email ingestion
skills-based routing
business rules
conditional flows
Multi-channel workflow design (email File Capture and work items)
routing strategies using Genesys Composer or Architect
policy management and version control of rules
IWD Rules Engine
SLA-based prioritization
segmentation
distribution logic
IWD positions
workbins
End-to-end routing design for IWD Work
Email
File Server Capture
and API-
Configuration Manager (CME) and Genesys Administrator Extension
Managing applications
agents
tenants
system-level objects
core Genesys components: Config Server
Stat Server
environment sizing
network design
failover strategies
Genesys system architecture On-Prem
secure Genesys environments
component interactions: Interaction Server
URS

Job Details

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Sr. Genesys Developer , Hybrid ,Mi

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

Technical Skills Required for

Genesys intelligent Workload Distribution (iWD):

Genesys Architecture

  • Deep understanding of Genesys system architecture On-Prem
  • Design of scalable, high-availability, and secure Genesys environments
  • Expertise in component interactions: Interaction Server, URS, Stat Server, Config

Server, Message Server, etc.

  • Experience in environment sizing, network design, and failover strategies

Genesys Framework Management

  • Administration of core Genesys components: Config Server, Stat Server,

Message Server, T-Server

  • Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension
  • Managing applications, agents, tenants, and system-level objects

Genesys Intelligent Workload Distribution (IWD)

  • Configuration of IWD positions, workbins, and workload types
  • End-to-end routing design for IWD Work, Email, File Server Capture, and API-

based interactions

  • SLA-based prioritization, segmentation, and distribution logic

IWD Rules Engine

  • Design and implementation of routing rules using the IWD Rules Engine
  • Dynamic rules for prioritization, eligibility, assignment, and escalation
  • Experience with policy management and version control of rules

Routing & Workflow Design

  • Development of routing strategies using Genesys Composer or Architect
  • Multi-channel workflow design (email, File Capture and work items)
  • Experience with skills-based routing, business rules, and conditional flows

File Server Capture Interface

  • Configuration of file monitoring for ingestion of documents into work queues
  • Automation of document classification and routing to appropriate agents or queues

Email Integration / Microsoft Graph API

  • Integration of mailboxes via Microsoft Graph API for email ingestion
  • Experience with OAuth2 authentication, email parsing, and conversion to work items
  • Routing logic for inbound email based on headers, subject, or content rules

Genesys Pulse (Real-Time Reporting)

  • Configuration and customization of Pulse dashboards and real-time KPIs
  • Monitoring queue, agent, and system-level metrics
  • Stat Server configuration and tuning for real-time performance

Genesys InfoMart & SAP BusinessObjects (BO)

  • Design of historical reports using Genesys InfoMart data structures
  • Report creation, scheduling, and analysis using SAP BO
  • Data analysis for performance, SLA adherence, and capacity planning

Oracle Database

  • Strong understanding of Oracle DB Tables and schema design
  • Writing complex SQL queries for reporting, data extraction, and troubleshooting
  • Experience integrating Oracle databases with Genesys reporting and routing workflows

Monitoring & Troubleshooting

  • Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis
  • System health monitoring, alerting, and performance tuning

DIA SOFTWARE SOLUTIONS LLC.

Austin, TX 78727| Direct:

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Dia Software Solutions