Overview
Skills
Job Details
Job Title: Production Support Specialist
Onsite in Columbia
W2 Only
Job Summary:
Provides system and production support for healthcare-related applications, focusing on installation, configuration, monitoring, and troubleshooting. Collaborates with internal teams and industry partners to ensure system performance, stability, and compliance with interoperability standards.
Responsibilities:
• Install, configure, administer, and tune healthcare EDI and interoperability products in production environments
• Monitor real-time system performance and batch processes, analyze abnormal results, and initiate corrective actions
• Perform system backups, testing, and environment verification for production and test systems
• Participate in implementation meetings, quality assurance sessions, and disaster recovery exercises
• Identify process improvements and develop automation solutions for release and deployment procedures
• Collaborate with vendors and internal stakeholders on standard development, proof of concepts, and system upgrades
Core Skills (Must-Haves):
• Healthcare EDI and Interoperability standards (HL7 X12, FHIR)
• Linux/Unix systems for installing and configuring EDI products
• Scripting languages: PowerShell, Windows Batch, Linux Shell scripting, Python
• Experience with Agile/Scrum project management methodologies
• Managing and remediating security findings in healthcare IT environments
• Experience installing and maintaining healthcare EDI COTS products
• Familiarity with AWS Cloud services for healthcare applications
• Ability to work onsite and obtain CMS security clearance
Foundational Skills (Expected):
• Understanding of healthcare data standards and industry workflow processes
• Strong communication skills for stakeholder engagement and requirements gathering
Bonus Skills (Nice-to-Haves):
• Specific experience with FHIR interoperability standards development
• Product ownership and customization of healthcare EDI COTS solutions in healthcare industry
• Experience working with industry partners on EDI standard development and proof of concept delivery
Soft Skills:
• Leadership and advocacy for healthcare data standards
• Ownership and accountability in system management
• Excellent communication skills with technical teams and senior stakeholders
Certifications:
• Not Required
Experience Requirements:
• 4+ years of technical experience in systems analysis, configuration, and support within healthcare or equivalent IT environments
Education:
• Bachelor’s degree in Computer Science, Information Technology, or related field, or 4 years of relevant work experience.
• An associate’s degree plus 2 years of related experience may substitute for bachelor’s degree.
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