Overview
On Site
USD 50,000.00 - 65,000.00 per year
Full Time
Skills
Information Technology
Jersey
Group Policy
Knowledge Base
Computer Hardware
Retail
Collaboration
Network
Effective Communication
Clarity
Issue Resolution
Management
Help Desk
Technical Support
Microsoft Windows
Microsoft Office
Active Directory
Computer Networking
Remote Support
Communication
CompTIA
Network+
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support.
Responsibilities:
Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365.
Document support activities and develop user-friendly guides to enhance the knowledge base.
Deploy and configure hardware and software across office and retail environments.
Escalate unresolved technical issues to specialized teams and ensure timely resolution.
Collaborate with system and network administrators on infrastructure and security initiatives.
Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed.
Maintain effective communication with users to ensure satisfaction and clarity during issue resolution.
Assist in the management of endpoint devices, including configuration and updates.
Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
Requirements
Minimum of 2 years' experience in a Help Desk or IT Support role.
Proficiency in Windows OS, Office 365, and standard office applications.
Hands-on experience with Active Directory, basic networking, and remote support tools.
Exceptional troubleshooting skills paired with a customer-focused mindset.
Strong written and verbal communication abilities.
Ability to work autonomously and effectively prioritize tasks in a dynamic environment.
Valid driver's license and reliable transportation for occasional site visits.
Certifications such as CompTIA A+ or Network+ are preferred but not mandatory.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support.
Responsibilities:
Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365.
Document support activities and develop user-friendly guides to enhance the knowledge base.
Deploy and configure hardware and software across office and retail environments.
Escalate unresolved technical issues to specialized teams and ensure timely resolution.
Collaborate with system and network administrators on infrastructure and security initiatives.
Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed.
Maintain effective communication with users to ensure satisfaction and clarity during issue resolution.
Assist in the management of endpoint devices, including configuration and updates.
Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
Requirements
Minimum of 2 years' experience in a Help Desk or IT Support role.
Proficiency in Windows OS, Office 365, and standard office applications.
Hands-on experience with Active Directory, basic networking, and remote support tools.
Exceptional troubleshooting skills paired with a customer-focused mindset.
Strong written and verbal communication abilities.
Ability to work autonomously and effectively prioritize tasks in a dynamic environment.
Valid driver's license and reliable transportation for occasional site visits.
Certifications such as CompTIA A+ or Network+ are preferred but not mandatory.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.