Overview
On Site
USD 64,400.00 - 135,100.00 per year
Full Time
Skills
Field Operations
Technical Support
Security Clearance
Customer Facing
Training
Server Hardware
Computer Networking
Testing
Performance Analysis
Network Administration
Documentation
Computer Operation
Customer Support
Software Installation
Repair
Problem Solving
Computer Hardware
EOD
Customer Service
Microsoft Windows
Remote Support
Microsoft Operating Systems
Microsoft Windows Server
System Administration
Active Directory
Account Management
NTFS
SMB
Server Message Block
Print Servers
Management
LAN
Microsoft
Windows PowerShell
Microsoft Azure
Network
Network+
Cisco Certifications
Expect
Innovation
FOCUS
Government Contracts
Training And Development
Health Care
Finance
Job Details
IT Field Operations Technician
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
* * *
The Opportunity:
Responsibilities:
Qualifications:
Required:
Moderate knowledge of Windows Server Systems Administration, to include:
Active Directory Users and Computers and respective account management.
NTFS Permissions.
SMB Network Share Permissions.
Print Server Management.
Desired:
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$64,400 - $135,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
* * *
The Opportunity:
- This is a customer facing position (100% onsite) and such this candidate must have the ability to directly interface with clients, customers, and vendors.
- Provides client consulting and training on the interfacing and use of the network facilities and computer systems.
- Plans and leads computer network initiatives within area of responsibility.
- Proficient in setup, configuration and Operations and Maintenance of Server Hardware/OS Proficient in setup, configuration and Operations and Maintenance of Computer systems.
- Provide VIP support for Agency Headquarters personnel.
- Researches, evaluates, and recommends new computer network equipment and technologies.
- Analyzes current products and recommends changes/upgrades to senior management.
- Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
- Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
- Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
- Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
- Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
- Diagnoses and repairs problems in a manner that prevents future errors and problems.
- Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients.
- Keeps abreast of relevant technologies and maintains selected technical certifications.
Responsibilities:
- Responsible for providing customer support through the performance of on-site product/solution installation and sustainment.
- This includes overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Checks out and approves operational quality of solution components.
- Instructs customers in the operation and maintenance of the solution.
- Serves as company liaison with customer on administrative and technical matters for assigned projects.
- Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed.
- Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.
Qualifications:
Required:
- Must be able to obtain DHS EOD.
- Bachelor's degree and five or more years of related experience or equivalent experience.
- Outstanding Customer Service Skills are a MUST!
- Strong Windows 10 Desktop Support experience.
Moderate knowledge of Windows Server Systems Administration, to include:
Active Directory Users and Computers and respective account management.
NTFS Permissions.
SMB Network Share Permissions.
Print Server Management.
- Fundamental LAN troubleshooting experience.
- Up to 15% travel may be required.
Desired:
- Microsoft PowerShell experience.
- Fundamental knowledge of Microsoft Azure.
- Moderate Network troubleshooting knowledge. (Network+, CCNA or above)
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$64,400 - $135,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.