Print Service/Help Desk Technician

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Print Service
Help Desk Technician
MS 365
ServiceNow ticketing
Jira
Analytical Skill
Attention To Detail
Communication
Conflict Resolution
Customer Service
Help Desk
ServiceNow
Taxes
Technical Support
IT Service Management
Management
Microsoft Office
Printers
Problem Solving

Job Details

Job ID: VA-777507

Remote/Local Print Service/Help Desk Technician (12+) with MS 365, ServiceNow ticketing, Jira experience

Location: Richmond, VA (TAX)
Duration: 6 months
Position: 1(2)

Skills:
Microsoft 365 Required 5 Years
Strong communication and interpersonal skills and detail oriented Required 5 Years
Strong analytical and troubleshooting skills Required 5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
Commitment to delivering high quality end user support and customer service Required 5 Years
Experience in a help desk or technical support role. Required 5 Years
Knowledge of IT systems Required 5 Years
Knowledge of print services environment Desired 2 Years

Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detail oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is nice to have. Ideal candidates will have help desk ticket handling experience as well as Print environment Knowledge.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.