CX Architect (IVR)

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture.

Featured in CNBC, Digital Journal, Fox News & CIO Review, GBSI has been successfully serving the world s top Fortune 500 organizations for the last 20+ years. GBSI IT teams and consultants have delivered more than 568 projects successfully within the automotive, manufacturing, retail & pharmaceutical domains across the world. Headquartered in Moline, IL, GBSI s clients and consultants are spread across the US, Canada, Europe & India. Join us to be a part of an ever-growing, elite IT team & start building your dream career today!

To be a successful CX Architect (IVR) you will embody GBSI's core employee characteristics of being passionate about IT, taking full ownership of your work & having a growth mindset. Additionally, you will exhibit strategic vision, thoughtful engagement, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders.

Technical Consultant role in our Contact Center Modernization Project with an emphasis on technical design in the self-service space (IVR). This resource also needs to have strong soft skills (verbal and written) to interact with senior IT professionals and Business professionals.

Job Description

• Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals.
• Identify and communicate business needs and translate business requirements into technical system and functional specifications.
• Maintain the broadest range and depth of knowledge in the Contact Center respective area of expertise within the organization.
• Knowledge of emerging technologies and influence strategic decisions regarding technical direction of the business.
• Consult on large scale Contact Center modernization projects/programs as a subject matter expert of existing and new Contact Center technology; on and helps drive new technology direction; on cross-divisional technology solutions; and on highly complex tasks, projects/programs and support issues that involve a high degree of risk or impact to business unit performance and has a high level of knowledge within one or more areas of specialty.
• Five plus years of experience in multiple technology areas required. Demonstrate strong knowledge in the following major technology areas:

Critical Technical Areas of Expertise

• Genesys Cloud CX (Call Flow Design)
• Google CCAI (DialogFlow Design)
• Cyara Testing Products

Location Remote (Onshore)

Equal Employment Opportunity Statement

GeniusBSI is an Equal Opportunity Employer, We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.