Service Designer

Overview

Remote
$60 - $70
Contract - W2

Skills

Adaptability
Blueprint
Collaboration
Financial Services
Design Thinking
Research
Mapping
User Experience
Business Acumen
Adobe CS
Leadership
PDF
Service Design
HCI
Human-computer Interaction
Led
Human centered design

Job Details

Key Responsibilities:

  • Lead research and analysis to uncover service trends and behavioral insights.

  • Facilitate and consult on service design workshops with internal stakeholders.

  • Scope and lead service design initiatives, identifying appropriate methodologies and deliverables.

  • Develop detailed visual service artifacts such as journey maps, service blueprints, and stakeholder diagrams.

  • Apply human-centered design principles to align services with both user and business needs.

  • Present insights and strategic recommendations to senior leadership using compelling storytelling and visuals.

  • Collaborate cross-functionally with UX designers, researchers, and visual designers to enhance experience quality.

  • Apply systems thinking to connect service touchpoints to broader organizational goals.

    Required Skills & Experience:

    • Minimum 6 years of progressive experience in service design or a related field.

    • Expertise in service blueprinting, experience mapping, and systems thinking.

    • Proven ability to lead design initiatives and communicate effectively with executive stakeholders.

    • Proficiency with Adobe Creative Suite and visual storytelling tools.

    • Strong business acumen experience in financial services or similar industries is highly preferred.

    • Portfolio required (PDF, website, or sample work) demonstrating design thinking and service solutions.

    • Education:

      • Bachelor s degree in Design, Human-Computer Interaction (HCI), Engineering, or a related discipline (or equivalent work experience).

Preferred Qualities:

  • Self-starter with the ability to quickly grasp business context and identify customer pain points.

  • Collaborative and adaptable, with a strong sense of ownership and strategic vision.

  • Ability to translate complex business needs into actionable and innovative service strategies.

  • It requires experience-led, human-centered design expertise.
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