System service manager

Job: system service manager

Location: Columbia, SC, USA(Onsite)

Responsibilities

Essential Responsibilities

• Collaborate with business units to collect and develop requirements for Service Manager requests.

• Focus on administration and creation of new Service Manager requests.

• Develop and maintain System Center Orchestrator workflows (create, update, and troubleshoot).

• Maintain and update Cireson software, including JavaScript modifications for service requests.

• Perform maintenance, updates, and patching for System Center, Orchestrator, and Cireson environments.

• Coordinate with technical staff, vendors, and business stakeholders to manage Service Manager requests.

• Create technical deliverables and documentation for both technical and non-technical audiences.

• Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for Service Manager processes.

• Provide recommendations to improve efficiency, productivity, and report structure.

• Act as a liaison between technical teams and executive-level management.

• Provide after-hours support as needed for projects and platform maintenance.

Program Experience

• Strong experience with Microsoft System Center is required.

• Must demonstrate proven success in MS System Center projects in enterprise environments.

Technical Knowledge (Preferred/Desirable)

• Microsoft System Center Service Manager

• Microsoft System Center Orchestrator

• Active Directory

• Windows Server Administration

• JavaScript

• Cireson

• IT Network Infrastructure and Server Operations/Implementations

General Duties & Responsibilities

• Develop and enhance the Service Manager request intake process for SCDHHS.

• Maintain and patch the Service Manager environment; recommend improvements.

• Lead migration projects to upgrade and modernize the existing Service Manager environment.

Required Skills (Ranked by Importance)

1. Minimum 3 years of development experience supporting Microsoft System Center (deep understanding of services, features, and best practices).

2. Minimum 3 years of administrative experience with Microsoft Azure.

3. Minimum 5 years of administrative experience with Microsoft Servers.

4. Minimum 3 years of experience in an IT methodology framework (e.g., ITIL, MITA).

Preferred Skills (Ranked by Importance)

1. Working knowledge of System Center Service Manager.

2. Working knowledge of Cireson.

3. Working knowledge of System Center Orchestrator.

4. Proficiency in JavaScript.

5. Familiarity with Power BI.

6. Experience with SQL.

7. Experience with HTML.

8. Experience with XML.

9. Scripting experience with PowerShell.

10. Experience in healthcare IT and related requirements.

11. Experience managing major IT project implementations.

12. Knowledge of HIPAA, CDC, and related network infrastructure and server frameworks.

Required Education / Certifications

• Bachelor s Degree or minimum 5 years of related work experience.

Preferred Education / Certifications

• Microsoft Server Administration Certifications.