UX Researcher 2

We are a team of product designers, UX researchers, content designers, and technical writers . Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end , simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

We are a collaborative, impact-driven UX Research team shaping the future of AI-powered Security at Microsoft. Our mission is to deeply understand customer needs and translate those insights into product strategies that deliver clarity, simplicity, and delight at scale. We partner closely with Design, Product, and Engineering to influence decisions from early concept exploration through launch and iteration.

Our work spans foundational research, evaluative studies, and strategic foresight , ensuring that every experience we ship is grounded in evidence and designed for real-world impact. If you're passionate about solving complex problems, advocating for users, and driving innovation in a fast-evolving tech landscape, you'll thrive here.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Work with stakeholders to understand research needs and develop research plan s for your product area.

• Partner closely with design, program management, customer experience , and data science to develop a deep understanding of our customers to inform the product roadmap.

• Pull from a broad portfolio of research techniques from generative to evaluate product and design decisions throughout the entire product cycle.

• Use AI tools where applicable to make your research process more efficient.

• Design, execute, and analyze research to deliver insightful and actionable results.

• Communicate research findings in clear and compelling ways to all levels of the product team, with ability to explain methodology , insights, and design recommendations.

• Build a trusted partnership with stakeholders to inform the roadmap for your area.
• Contribute to the formation of the research culture across our team.

Qualifications:

Required Qualifications:

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
  • OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
  • OR equivalent experience.
• 1+ years of research and design work experience, with theoretical and practical knowledge of both qualitative (e.g., ethnography), and quantitative (e.g., data analytics), research methodologies, and statistics.

Other requirements:

• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Ability to help teams develop and drive progress on key metrics as well as have experience in creating research plans.
• Effective interpersonal skills. Ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing).

• Awareness of inclusive design and how it supports Microsoft's mission.

• Experience with Security domain.

• Familiar with agile or lean methodologies.

• Experience with OpenAI/ChatGPT.

• Understanding of Large Language Model (LLM)

• Experience, understanding, and knowledge of Artificial Intelligence.

• Experience with content design and developing human understanable terminology.

UX Research IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until October 19, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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