Field IT Specialist - Veterinary Industry

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BluePearl Pet Hospital is currently seeking a Specialist Field IT.

We're looking for a tech-savvy, solutions-driven Field IT Specialist to join our team! In this role, you'll provide both local and remote IT support to facilities within the Seattle, Utah, & Oregon markets, ensuring critical systems run smoothly and securely. If you're energized by troubleshooting, on-the-ground problem solving, and making a real impact through technology, this role is for you.

As the Field IT Specialist, you will:

• Respond to and resolve help desk tickets across the state (ServiceNOW preferred).
• Install, maintain, and troubleshoot computer/server hardware and software.
• Support and manage local and wide area networks (LANs/WANs), VPNs, storage systems, and peripheral devices.
• Operate within VMware Virtual Infrastructure and assist with virtual server management.
• Monitor and maintain system backups, antivirus protection, and hardware availability.
• Provide technical support for smartphones, tablets, and Mac systems.
• Deliver hands-on IT support in remote facility locations for deployments, troubleshooting, and issue resolution.
• Document network/system configurations and create helpful how-to guides and manuals.
• Collaborate with local management and purchasing to ensure the right IT tools are in place.
• Serve as the first line of contact for outages and hardware failures-available 24/7/365.
• Travel locally up to 50% of the time and occasionally (up to 20%) nationwide.

Education & Qualifications:

• Bachelor's degree in information technology or related field, or equivalent experience required.
• 2+ years in a systems administration or IT consulting role.
• Industry certifications a plus: VMware, Microsoft, CompTIA, SonicWall, Dell/HP/Lenovo.
• Strong critical thinking, decision-making, and time management skills.
• Comfortable working independently and in high-pressure situations.
• Excellent communication and interpersonal skills.
• Must be comfortable in environments where pets are present.
• Ability to lift, stand, and sit for extended periods; moderate noise environment.

If you're passionate about IT and want to help create seamless tech experiences across a variety of locations, apply today.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.

• Parental leave benefits

• Flexible work schedules

• 401k and retirement planning

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Pay; $30.85 - $41.11 / hour

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.