Overview
On Site
Hybrid
USD 28.66 per hour
Full Time
Skills
Microsoft Excel
Reporting
BMC Remedy
Help Desk
Issue Tracking
Wireless Communication
Management
ProVision
Microsoft Office
Virtual Private Network
Network
ServiceNow
Recruiting
SLA
Customer Service
Regulatory Compliance
Attention To Detail
Communication
Employment Authorization
Job Details
Date Posted: 06/23/2025
Hiring Organization: Rose International
Position Number: 484481
Industry: Government/Staffing
Job Title: Clerical Support
Job Location: Atlanta, GA, USA, 30334
Work Model: Hybrid
Work Model Details: Remote Work Permitted for the time being
Shift: 9 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 28.66
Max Hourly Rate($): 28.66
Must Have Skills/Attributes: Communications, Remedy, Reporting, ServiceNow, Spreadsheets
Experience Desired: Experience with ServiceNow or Okta (1 yrs); Experience with O365 Pro Plus core applications (1 yrs)
Required Minimum Education: Associate's Degree
Job Description
***Only qualified Help Desk Analyst 2 candidates located near the Atlanta, GA area to be considered due to the position requiring an onsite presence***
Required Education:
Associate degree in a related field OR minimum 2+ years of help desk support
Required Skills:
Experience with excel spreadsheets, including formulas and reporting (2 Years)
Experience with O365 Pro Plus core applications (1 Year)
Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) (1 Year)
Excellent oral, written, and interpersonal communication (2 Years)
Experience with Helpdesk support (1 Year)
Preferred Skills:
Experience with ServiceNow or Okta is a plus
Job Responsibilities:
Receive and track onboard and offboard requests; check the requests for completeness and accuracy
Submit requests for new accounts using ServiceNow ticketing system
Submit request for setup and delivery of equipment and wireless devices
Coordinate with application teams for additional application access requests
Track progress of requests to completion and escalate to vendors and management as needed
Review accounts for accuracy of provision or deprovision based on requests
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
Communicate status of processed onboard or offboard requests to hiring managers
Resolve requests within SLA while providing the highest level of customer service
Display a consistent understanding of compliance to assist in high priority escalations and requests
Detail oriented with the ability to work independently
Excellent oral, written, and interpersonal communication
Experience in performing well under pressure
Capable of working competently with personnel at multiple levels of the organization
Must have work authorization that allows candidate to work in the United States
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484481
Industry: Government/Staffing
Job Title: Clerical Support
Job Location: Atlanta, GA, USA, 30334
Work Model: Hybrid
Work Model Details: Remote Work Permitted for the time being
Shift: 9 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 28.66
Max Hourly Rate($): 28.66
Must Have Skills/Attributes: Communications, Remedy, Reporting, ServiceNow, Spreadsheets
Experience Desired: Experience with ServiceNow or Okta (1 yrs); Experience with O365 Pro Plus core applications (1 yrs)
Required Minimum Education: Associate's Degree
Job Description
***Only qualified Help Desk Analyst 2 candidates located near the Atlanta, GA area to be considered due to the position requiring an onsite presence***
Required Education:
Associate degree in a related field OR minimum 2+ years of help desk support
Required Skills:
Experience with excel spreadsheets, including formulas and reporting (2 Years)
Experience with O365 Pro Plus core applications (1 Year)
Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) (1 Year)
Excellent oral, written, and interpersonal communication (2 Years)
Experience with Helpdesk support (1 Year)
Preferred Skills:
Experience with ServiceNow or Okta is a plus
Job Responsibilities:
Receive and track onboard and offboard requests; check the requests for completeness and accuracy
Submit requests for new accounts using ServiceNow ticketing system
Submit request for setup and delivery of equipment and wireless devices
Coordinate with application teams for additional application access requests
Track progress of requests to completion and escalate to vendors and management as needed
Review accounts for accuracy of provision or deprovision based on requests
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
Communicate status of processed onboard or offboard requests to hiring managers
Resolve requests within SLA while providing the highest level of customer service
Display a consistent understanding of compliance to assist in high priority escalations and requests
Detail oriented with the ability to work independently
Excellent oral, written, and interpersonal communication
Experience in performing well under pressure
Capable of working competently with personnel at multiple levels of the organization
Must have work authorization that allows candidate to work in the United States
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.