Desktop Support Technician

Job Title: Deskside Support Engineer
On-Site | Lenexa, KS
Position Overview:
We are seeking a Deskside Support Engineer to provide day-to-day local desktop support across office and manufacturing environments. This role involves troubleshooting hardware, software, and application issues, documenting resolutions in a ticketing system, and supporting end users both onsite and remotely. Occasional travel to other sites may be required, sometimes on short notice.
Key Responsibilities:

• Provide first and second-level contact and problem resolution for customer issues.
• Deliver technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Install, upgrade, and troubleshoot Windows 10, Microsoft Office, O365, and other approved applications.
• Support and troubleshoot conference room technologies, including MS Teams Room systems, video cameras, speakers, and microphones.
• Perform basic network troubleshooting, including cabling and connectivity.
• Collaborate with third-party vendors to resolve complex audio/visual issues.
• Execute new user onboarding processes, including device setup, handover, and training.
• Provide end-user training within the desktop support domain.
• Participate in IT project tasks such as office relocations, technology upgrades, and system rollouts.
• Maintain ticket updates, asset management databases, and documentation.
• Perform preventative maintenance and remedial repairs on desktops, laptops, printers, and authorized peripherals.
• Administer wireless devices and accounts with telecom providers.
• Support Apple devices (Mac OS, iPads, iPhones) as needed.
• Ensure user satisfaction with IT services and record critical data in ITSM platforms.

Desired Experience:

• Windows 10, MS Office 365/O365, and Active Directory support.
• PC hardware and IT network infrastructure installation and troubleshooting.
• Experience with help desk ticketing systems.
• Mobile device management (iOS and Android).
• Enterprise encryption solutions and endpoint management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multi-task, prioritize, and meet SLA requirements.
• Excellent communication and customer service skills.
• Adaptability in fast-changing environments.
• Willingness to work off-hours or weekends for projects or emergency support.
• Experience working within regulated environments (e.g., GxP).

Skills & Competencies:

• Desktop support and troubleshooting.
• Windows 10 and MS Office proficiency.
• Printer mapping and support.
• Strong customer service and communication abilities.
• Ability to work independently with minimal supervision.

Work Schedule:

• Core hours: 8:00 AM - 4:30 PM.

Job Type & Location
This is a Contract position based out of Lenexa, KS.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Dec 2, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.