Help Desk Technician

Description

We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.

Key Responsibilities

• Provide timely technical support for software, hardware, and network-related issues.
• Administer and maintain Active Directory, including user account creation and updates.
• Support and optimize Windows 10 systems to ensure performance and security.
• Accurately document and manage support requests using the help desk ticketing system.
• Collaborate with IT team members to identify and resolve recurring technical issues.
• Educate users on best practices and procedures to improve system efficiency.
• Perform routine system maintenance and updates to ensure infrastructure reliability.
• Conduct initial troubleshooting and escalate complex issues to appropriate support levels.
• Adhere to company policies and security standards in all technical operations.

Requirements

Here's a refined and professional version of your skills summary:

Qualifications & Skills

• Strong proficiency in Microsoft Windows 10, with in-depth knowledge of its features and troubleshooting techniques.
• Practical experience managing Active Directory, including user provisioning and account administration.
• Proven ability to solve technical problems efficiently, even in high-pressure, fast-paced environments.
• Excellent written and verbal communication skills for effective end-user support.
• Familiarity with help desk ticketing systems and thorough documentation of technical procedures.
• Collaborative mindset with the ability to work across teams and escalate issues when appropriate.
• Foundational understanding of network connectivity and IT infrastructure.
• Prior experience in a help desk or IT support role is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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