Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
EMS
Element Management System
Enterprise Software
Financial Software
Forms
Google Tag Manager (GTM)
IDoc
IT Operations
IT Service Management
ITIL
Licensing
Management
RDBMS
Replication
SAP
SAP HANA
SAP PI
SOAP
SQL
SaaS
Salesforce.com
Scripting
ServiceNow
Training
Web Services
Workflow
Asset Management
Business Process
Change Management
Data Analysis
Data Mapping
Job Details
- 3+ years of experience in an Enterprise Application Support, Technical Analyst, or IT Operations role.
- 2+ years of hands-on experience providing support or administration for the ServiceNow Platform (ITSM, CSM, or Asset Management modules).
- Direct experience supporting and troubleshooting an Entitlement Management System (EMS).
Specialized Skills (SAP EMS)
- In-depth functional and technical knowledge of SAP Entitlement Management (SAP EMS) or a comparable enterprise entitlement/licensing system.
- Strong understanding of SAP integration points relevant to entitlement and licensing data (e.g., IDocs, APIs, data replication).
- Deep understanding of complex data models and business processes related to software/SaaS licensing, usage tracking, and entitlement reconciliation.
Technical Skills (ServiceNow & General)
- Proficiency in ServiceNow configuration (e.g., modifying forms, lists, reports, ACLs, and basic scripting/workflow logic).
- Experience troubleshooting integrations, including familiarity with REST/SOAP web services and data mapping/transformation.
- Solid understanding of relational database concepts and the ability to write basic SQL queries for data analysis.
- Familiarity with the ITIL framework (Incident, Problem, and Change Management).
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- Specific certifications or advanced training in SAP EMS or SAP S/4HANA (relevant modules).
- Experience with other GTM systems like Salesforce (CRM) or financial systems integrated with the entitlement process.
- Experience in the SaaS or Technology licensing industry.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.