IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an experienced IT Support Analyst on an onsite 9+ months renewable contract role in Raleigh, NC.

Position: IT Support Analyst | ONSITE
W2 RATE - $30/hr

Job Overview:
As an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.
Key Responsibilities
•Diagnose and resolve hardware, and software issues.
•Assist users with technical problems via phone, email, or Microsoft Teams.
•Perform regular updates and maintenance on computer systems.
•Install and configure operating system and software applications.
•Set up and maintain hardware, including computers, printers, and peripherals.
•                     Create and update technical documentation and user guides.
•                     Track and manage support tickets, ensuring timely resolution.
•                     Provide training to users on new systems and software.
•                     Escalate complex issues to higher-level support or specialized teams.
Qualifications
Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; or
High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.
Required/Desired Experience:

  • 3 years of Diagnose and resolve hardware, and software issues. Required
  • 3 years of Assist users with technical problems via phone, email, or Microsoft Teams. Required
  • 3 years of Perform regular updates and maintenance on computer systems. Required
  • 3 years of Install and configure operating system and software applications. Required
  • 3 years of Set up and maintain hardware, including computers, printers, and peripherals. Required
  • 3 years of Create and update technical documentation and user guides. Required
  • 3 years of Track and manage support tickets, ensuring timely resolution. Required
  • 3 years of Provide training to users on new systems and software Required
  • 3 years of Escalate complex issues to higher-level support or specialized teams. Required
  • 3 years of High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position Required

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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