Overview
On Site
Full Time
Skills
Manufacturing
GMP
Warehouse
ITIL
IMAC
Remote Support
Client/server
Internet
Conflict Resolution
Communication
Customer Relationship Management (CRM)
Service Delivery
Analytical Skill
Creative Problem Solving
Editing
Knowledge Base
Network
Virtual Private Network
Wireless Communication
Active Directory
Mobile Devices
Break/Fix
Service Desk
Computer Hardware
Servers
Switches
Routers
Printers
Laptop
Problem Solving
Collaboration
MDF
Management
Software Installation
Job Details
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Warehouse
Job Description
Position Description
Corporate Infrastructure and Security Site Support
Qualifications
Bachelor's Degree preferred. Combination of experience and education considered
ITIL certification preferred
Roles & Responsibilities
Provide in-house support for End Users
IMAC Support
Able to perform the following without direct involvement from manager, senior team member, or lead
Provide resolutions for users for Corporate applications and hardware
Support resolutions for business group applications
Incident and Request Queue management - Ticket creation/Categorization/Prioritization
Partnering to direct customers to respective Support Group
Minimum Requirements
3 - 5 years' experience in Desktop support.
Understanding of client/server networks, protocols, common Internet services, Active Directory
Confirmed problem solving abilities
Desired Skills
Good interpersonal skills, written and verbal communication and customer management experience
Work experience interacting with colleagues globally
Knowledge on operations/service delivery
Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from different perspectives; use data to identify key issues/opportunities and arrive at sound and logical solutions that improve employee experience
Good understanding of Computers and Trouble shooting skills required.
Ability to work in a team and provide input to solution
Communicate efficiently with vendors and escort them around a facility and engage the vendor regarding the purpose of their visit.
Work with functional support teams to assist customers and drive speedy resolutions.
Required & Technical Skills
Ability to address and resolve issues on PC's and 3rd party applications supported by CIS.
Ability follow, update and edit KB articles to fix, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
Phone & Mobile devices installation configuration and break fix.
Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
Mounting & Un-mounting Hardware's in data center (Switch, Routers, Servers, etc..)
Ability to provide "smart-hands" support computer rooms, IDF's, MDF's and physical equipment such as servers, switches, routers, printers.
PC / Laptop installation, configuration(imaging) and problem resolution
Printer/Scanners installation coordination, and vendor interaction
Maintain IDF/MDF daily health checks and maintaining data center health check list register
Ability to balance multiple assignments, has good judgment, and prioritizes projects and time efficiently
Ability to identify new tasks that need to be performed for support or operations and work with management for execution
Software installation at PC level and Server level
Read, Write and Speak local language.
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Warehouse
Job Description
Position Description
Corporate Infrastructure and Security Site Support
Qualifications
Bachelor's Degree preferred. Combination of experience and education considered
ITIL certification preferred
Roles & Responsibilities
Provide in-house support for End Users
IMAC Support
Able to perform the following without direct involvement from manager, senior team member, or lead
Provide resolutions for users for Corporate applications and hardware
Support resolutions for business group applications
Incident and Request Queue management - Ticket creation/Categorization/Prioritization
Partnering to direct customers to respective Support Group
Minimum Requirements
3 - 5 years' experience in Desktop support.
Understanding of client/server networks, protocols, common Internet services, Active Directory
Confirmed problem solving abilities
Desired Skills
Good interpersonal skills, written and verbal communication and customer management experience
Work experience interacting with colleagues globally
Knowledge on operations/service delivery
Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from different perspectives; use data to identify key issues/opportunities and arrive at sound and logical solutions that improve employee experience
Good understanding of Computers and Trouble shooting skills required.
Ability to work in a team and provide input to solution
Communicate efficiently with vendors and escort them around a facility and engage the vendor regarding the purpose of their visit.
Work with functional support teams to assist customers and drive speedy resolutions.
Required & Technical Skills
Ability to address and resolve issues on PC's and 3rd party applications supported by CIS.
Ability follow, update and edit KB articles to fix, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
Phone & Mobile devices installation configuration and break fix.
Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
Mounting & Un-mounting Hardware's in data center (Switch, Routers, Servers, etc..)
Ability to provide "smart-hands" support computer rooms, IDF's, MDF's and physical equipment such as servers, switches, routers, printers.
PC / Laptop installation, configuration(imaging) and problem resolution
Printer/Scanners installation coordination, and vendor interaction
Maintain IDF/MDF daily health checks and maintaining data center health check list register
Ability to balance multiple assignments, has good judgment, and prioritizes projects and time efficiently
Ability to identify new tasks that need to be performed for support or operations and work with management for execution
Software installation at PC level and Server level
Read, Write and Speak local language.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.