IT Customer Service Analyst

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

RDP
ROOT
Splunk
Network+
SEC
GoToAssist
FOCUS
Customer Service
Communication
HP
Remote Support
Microsoft Certified Professional

Job Details

Our client is looking for an on-site IT Analyst in Pennsylvania for the following schedule:

  • Wednesday - Thursday 3:00 PM ET- 1:30 AM ET.
  • Friday 2:00 PM ET 12:30 AM ET.
  • Saturday 12:00 PM ET 10:30 PM ET

Responsibilities:

  • Troubleshoot, diagnose, and resolve technical issues; escalate as needed.

  • Proactively monitor systems and perform preventative maintenance.

  • Document, resolve, and close service tickets within SLAs.

  • Support and maintain equipment on-site and remotely; move/install printers, monitors, and related devices.

  • Provide 24/7 on-call support as assigned.

  • Complete project and change control tasks independently.

  • Collaborate with team members to identify root causes and create procedures for prevention.

Required Qualifications:

  • 2+ years hands-on IT desktop support in a Windows environment.

  • 1+ year remote desktop support using tools like Splunk, SplashTop, GoToAssist, or RDP.

  • 1+ year printer support (Zebra, Ricoh, HP, Canon, Lexmark).

  • Ability to lift/move up to 50 lbs. and work overhead as needed.

  • Strong troubleshooting/problem-solving with OS, hardware, and software.

  • Flexible for varied training schedule (first 4 weeks).

  • 100% on-site; ~25% travel; reliable transportation.

Preferred:

  • 2+ years desktop support in a production environment.

  • Strong communication and customer service focus.

  • Bachelor s degree + 3+ years hands-on support.

  • Certifications: MCSE, MCP, A+, Sec+, Network+.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Gardner Resources Consulting, LLC