Helpdesk Specialist

Required Skills

• Working knowledge of Windows 10
• Working knowledge of Microsoft Office
• Working knowledge of any Ticketing System, Dell Laptops, VoIP Phones
• Familiar with software deployment technologies
• Ability to use Office 365 and Sharepoint proficiently and to teach it to new users
• Ability to diagnose and troubleshoot issues with BitLocker Encryption on laptops
• Understanding of conference room audio-visual systems, desktop hardware and software, and technical troubleshooting steps.
• Understanding of webinar features and best practices with leading webinar products such as Zoom, GoToWebinar, GoToMeeting, WebEx, etc.
• Excellent time management skills and organizational skills. Can manage multiple tasks/projects simultaneously.

Required Experience

• 4 to 8 years of technical support (IT Service Desk, Helpdesk Analyst, Desktop) experience
• 1-5 years of experience supporting onsite, virtual, and/or hybrid meetings directly with users.
• Experience with logistical support of webinars and teleconferences.
• Experience with a ticketing system (e.g., Zendesk, Remedy, ServiceNow).
• Good written and verbal communication skills
• Ability to work in a fast past environment
• Excellent customer service skills
• Associates, Technical degree, or IT Certification
• Ability to lift 35 pounds