ServiceNow - Production Support Lead

Overview

On Site
Full Time

Skills

Java
Production support
ServiceNow
ITIL

Job Details

Required Qualifications:

  • Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

  • At least 6 years of Information Technology experience

  • Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.

  • Strong experience in supporting ServiceNow Platform.

  • Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).

  • Experience in working on ServiceNow Production support projects

  • Familiarity with integration concepts (API, Webservices, REST/SOAP).

Preferred Qualifications:

  • Good to have - ServiceNow Certified System Administrator (CSA) certification.

  • Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.

  • Experience in ServiceNow upgrades and patching activities.

  • Experience and desire to work in a Global delivery environment.

  • Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.

  • Analytical and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.