Order Management Analyst

Job Description:

We are seeking a detail-oriented and proactive Order Management Analyst to drive order management excellence and oversee the successful execution of the end-to-end order management process. This role ensures customer orders are processed accurately, efficiently, and on time while coordinating closely with internal teams - such as Channel Operations, Logistics and Fulfillment - and external teams

Responsibilities

• Responsible for all activities required to validate, book, and release all customer orders (Retail, Distributor, Commercial, etc) through to Third Party Logistics providers (3PLs)
• Oversight of orders, managing resources to drive orders through our supply chain and systems on-time. Understands account management processes and customer policies in order to ensure successful order management execution
• Coordinate with Channel Operations, Logistics, Fulfillment, and Accounts to ensure smooth order fulfillment
• Accountable for reporting and analysis, driving corrective action, and presenting regional Inventory Operations key metrics and targets such as OTD and OTIF

• Prior experience supporting B2B customers and order management activities
• Knowledge of end-to-end supply chain, supply planning, third party logistics providers management and outbound distribution
• Advanced knowledge in Excel, including experience to create and manipulate complex spreadsheets, experience with pivot tables and other intricate modeling
• Experience with engaging with and extracting data from ERP systems (specifically regarding inventory transactions and order management)
• Effective communication skills with a proven experience to effectively manage and build relationships with stakeholders. Experience to effectively and assertively convey information and ideas to both internal and external teams at all levels
• Proven experience in utilizing fact-based analysis and rational thinking to influence and drive decision-making